Q: Can I use my device with a USB hub?
A: Yes, the device can be connected to a USB hub. If you use a hub and encounter detection problems,
slower than normal transfer rates, random disconnection from your computer or other unusual issues, try
connecting the device directly to the computer’s USB port.
Some USB hubs are less than efficient with power management, which can be problematic for connected
devices. In such a case, consider trying a powered USB hub that includes a power cable.
Please note that USB 2.0 hubs limit your device’s transfer rates to USB 2.0 speeds.
Problem: The provided USB cables are too short
Q: Can I use my device with a longer cable?
A: Yes, provided it is a cable that meets USB standards. However, Seagate recommends using the cable
shipped with your device for the best results. If you use a longer cable and experience problems with
detection, transfer rates or disconnection, use the original cable included with your device.
Problem: I’m receiving file transfer error messages
Q: Did you get an “Error -50” message while copying to a FAT32 volume?
A: When copying files or folders from a computer to a FAT32 volume, certain characters in the names cannot
be copied. These characters include, but are not limited to: ? < > / \ :
Check your files and folders to ensure that these characters are not in the names.
If this is a recurring problem or you cannot find files with incompatible characters, consider reformatting the
drive to the computer's native file system format. See Optional Formatting and Partitioning.
Windows
Problem: The device icon doesn’t appear in computer
Q: Is the device listed in Device Manager?
A: All drives appear in at least one place in Device Manager.
Type Device Manager in Search to launch it. Look in the Disk Drives section and, if necessary, click the Plus
(+) icon to view the full list of devices. If you’re uncertain that your drive is listed, safely unplug it and then
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