Segway InfoKey - Application Updates; Logon, Password, and Licensing Issues

Glossary 23
Error Type Error Message Action to Take
Application
Updates
An error occurred while downloading updates. The
InfoKey Programming Tool will try to download
updates at the next login.
Check your Internet connection to be sure you •
have connectivity.
Verify you have Administrative rights to your PC.•
Contact Segway Technical Support if the issue •
continues.
An error occurred while checking for updates. The
InfoKey Programming Tool will check for updates at
the next login.
An error occurred while installing updates. The
InfoKey Programming Tool will try to install updates
at the next login.
Logon, Password,
and Licensing
Issues
User name is invalid. Check your user name and/or password and try •
again. Re-boot your PC and try again.
Contact Segway Technical Support if the issue •
continues.
Password is invalid.
This license expired on (Date). Please call Segway
Technical Support at (603) 222-6150 to renew your
contract.
Contact Segway Technical Support for •
assistance.
This license has not been activated. Please call
Segway Technical Support at (603) 222-6150 to
activate.
This license is invalid. The start date is greater than
the end date.
This license is not active until (Date).
The license information has not been setup
properly. The user level is not dened.
The license information has not been setup
properly. The user level is invalid.
Unable to update password.
User (Logon Name) is not registered, Please
register.
Unable to send email to (E-Mail Address)