22 Error Message Table
Error Message Table
Error Type Error Message Action to Take
Programming and
Usage Errors
Unable to connect to InfoKey xture. Check the InfoKey Programmer’s USB •
connection to the PC.
Make sure the InfoKey is properly installed in the •
programming xture and the programming light
ring is lit.
The InfoKey itself may be damaged. Try another •
InfoKey.
Unable to read InfoKey conguration.
Unable to write InfoKey conguration.
Unable to establish connection to InfoKey.
Unable to disconnect from InfoKey.
Upload of Usage data failed. Close/re-launch the InfoKey Programming •
application and try again.
Re-boot your PC and try again.•
Check your Internet connection to be sure you •
have connectivity.
Contact Segway Technical Support if the issue •
continues.
Unable to access database. Check network
connection.
Some of the radio conguration data elements are
missing from the database.
Unable to process database operation. Please call
Segway Technical Support at (603) 222-6150 for
further assistance.
Application failure. Please call Segway Technical
Support at (603) 222-6150 for further assistance.
Database operation failed. Please call Segway
Technical Support at (603) 222-6150 for further
assistance.
Invalid serial number. Verify the serial number you entered is correct •
by inspecting the PT or by contacting Segway
Technical Support.
Information not found for the serial number.
CRCs in FOB do not match. InfoKey hardware failure. Try a different InfoKey.•
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