Possible Causes Issue Solutions
The mower mows the lawn by itself without any manual
operation
1. Manual mowing mode (start mowing either via
the app or by pressing the mower buttons)
2. Mowing schedule
3. Rain sensor
1. If you started manual mowing mode before, the mower will keep
working until 100% of the mowing task is completed.
When the battery level is lower than 10%, the mower will return to
the charging station. When the battery is charged to 85%, the
mower will resume the previous mowing task automatically. When
the mowing task is completed (100%), the mower will exit the
manual mowing mode.
2. If you have set a mowing schedule (and you didn't start manual
mowing before), the mower will automatically start the mowing
task according to the schedule.
When the battery level is lower than 10%, the mower will return to
the charging station. When the battery is charged to 85%, the
mower will resume the previous mowing task automatically until
the mowing task is completed (100%).
3. When the rain sensor is triggered, the mower will stop the task
and return to the charging station. After the water on the rain
sensor is dry, it will automatically continue until the mowing task
is finished. However, if it's past the scheduled time, the mower will
not resume mowing.
The mower does not cut the grass, or the blades stop
rotating during the mowing process
1. Cutting motor over-current protection
2. Foreign objects
3. Obstacle avoidance
4. The mower does not cut when going back to
the charging station, or when going to the
starting point of the mowing session. This is
normal and the mower will only cut on the
planned cutting path.
1. When the grass is too thick, the cutting motor will
automatically enter self-protection and stop rotating when the
current is too high. At this time, it is recommended to increase
the mowing height, or use other mowing tools to trim the lawn to
6cm or lower first.
2. Please confirm whether there is any foreign object stuck in
blade disc or blades, if any, please clean it in time.
3. When the mower is avoiding an obstacle, the bump sensor will
shut down the blades temporarily. When this protection
mechanism is finished, the blades will continue rotating.
4. Normal
1. The mower's moving path depends on satellite positioning,
occasionally inaccurate positioning may lead to missed cuts, and
the missed area will be covered after a few more cuts.
2. If an obstacle is encountered during mowing, the mower will
avoid the obstacle, which can result in certain areas not being cut.
This is normal and a new feature will be added to make the mower
cut the missed area with obstacles again.
3. If the grass is higher than 15cm, the ultrasonic sensor will be
triggered and the mower will avoid areas with high grass.
Certain areas are not cut
1. Inaccurate positioning
2. Obstacle avoidance
3. Tall grass
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