When there is an abnormality, an error code is shown in the app and the mower display. Below is a list of the error codes, what they mean
and what to do:
1001
1002
1003
1004
1005
1008
1009
Mowing motor
initialization failed
Mowing motor
overvoltage protection
Mowing motor
undervoltage protection
Mowing motor
overcurrent protection
Mowing motor stall
protection
Cutting height motor
stall protection
Cutting height motor
overcurrent protection
Please keep the mower still, and try to restart the mower. If the error persists, contact after-sales
service.
Please press the STOP button on the mower. If the error persists, contact after-sales service. Do not
disassemble the battery pack and make sure to use a genuine battery.
Please charge the mower until it has more than 50% battery (the battery indicator becomes green),
then press the STOP button on the mower. If the error persists, contact after-sales service. Do not
disassemble the battery pack and make sure to use a genuine battery.
Please press the STOP button on the mower. If the error persists, contact after-sales service.
For your safety, power off the mower first. 1. Check if the blade disc is stuck, remove the foreign
objects. 2. Check if the grass is too thick and dense, cut your lawn to a height of no more than 6 cm.
Restart the mower and resume mowing. If the error persists, contact after-sales service.
For your safety, power off the mower first. Check if there are foreign objects above the blade fender,
such as grass clippings, stones, etc., and clean it up. Restart the mower, and adjust the cutting height
to 60 mm for testing. If the error persists, contact after-sales service.
MeaningError Code Solution
1010
1018
1020
1021
1022
NCU self-check failure
Cutting height motor control failure
Battery overvoltage protection
Battery undervoltage protection
Battery discharging protection
Please restart the mower and resume mowing. If the error persists, contact after-sales service.
Please restart the mower and resume mowing. If the error persists, contact after-sales service.
Please press the STOP button on the mower. If the error persists, disconnect the mower from the
charging station, and contact after-sales service. Do not disassemble the battery pack and make sure
to use a genuine battery.
The battery is over-discharged and needs to be charged. If the battery temperature is lower than 0
degrees or higher than 48 degrees, wait for the temperature to return to above 5 degrees or below 44
degrees before charging. After charging to 50% power, press the STOP button to clear it. If the error
persists, disconnect the mower from the charging station, and contact after-sales service. Do not
disassemble the battery pack and make sure to use a genuine battery.
Please press the STOP button on the mower. If the error persists, shut down the mower immediately,
and contact after-sales service.
Battery charging
protection
Battery temperature is
too high
Battery temperature is
too low
Sensor system
self-check failure
Hub motor stall
protection
Hub motor overspeed
protection
IMU bias error
Please press the STOP button on the mower. If the error persists, take the mower out of the charging
station and contact after-sales service. Do not disassemble the battery pack and make sure to use a
genuine battery.
Place the mower in the shade (operating temperature: 0~40 degrees Celsius), then press the STOP
button on the mower. If the error persists, contact after-sales service. Do not disassemble the battery
pack and make sure to use a genuine battery.
Place the mower in a warm environment (operating temperature: 0~40 degrees Celsius), then press
the STOP button on the mower. If the error persists, contact after-sales service. Do not disassemble
the battery pack and make sure to use a genuine battery.
Please restart the mower and then put it in the charging station. If the error persists, contact
after-sales service.
Please check if the wheels are stuck. Remove the foreign objects, then press the STOP button on the
mower and press MOW+OK to resume mowing. If the error persists, contact after-sales service.
Please press the STOP button on the mower and press MOW+OK to resume mowing. If the error
persists, contact after-sales service.
Please keep the mower level and still, restart the mower. If the error persists, contact after-sales
service.
1023
1024
1025
2010
3001
3002
3003
3004
Power off the mower, and lift the rear wheels off the ground by the lifting handle. Then, power on and
wait for the rear wheel to rotate and calibrate. After calibration, continue to use it as usual. If the error
persists, contact after-sales service.
Please press the STOP button on the mower and press MOW+OK to resume mowing. If it fails, restart
the mower and then put it in the charging station. If the error persists, contact after-sales service.
Please restart the mower and then put it in the charging station. If the error persists, contact
after-sales service.
3005
3006
Hub motor short circuit
protection
Hub motor calibration
corrupted
Please wait for about 1 minute before the temperature returns to normal. Then, press the STOP button
on the mower and press MOW+OK to resume mowing. If the error persists in the same area, set the
area as an off-limit island.
Please restart the mower and then put it in the charging station. If the error persists, contact
after-sales service.
3007
3008
Hub motor communication
error
Hub motor over temperature
Hub motor calibration
error
ECU over temperature
VCU over temperature
Please press the STOP button on the mower and press MOW+OK to resume mowing. If it fails, restart
the mower and then put it in the charging station. If the error persists, contact after-sales service.
3010
Please restart the mower and then put it in the charging station. If the error persists, contact
after-sales service.
VCU self-check failure
4001 Storage system error
4003
4004
4007
4008
4010
Place the mower in the shade (operating temperature: 0~40 degrees Celsius), then press the
STOP button on the mower. If the error persists, contact after-sales service.
Bluetooth link error
IoT link error
Mower motor
communication error
4011
Charging station
communication error
Please make sure the charging station is plugged into a power outlet, and the distance between the
charging station and the mower is within 200 meters. Please press the STOP button on the mower and
press MOW+OK to resume mowing. If it fails, restart the mower and then put it in the charging station.
If the error persists, contact after-sales service.
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