In case of an accident or breakdown, contact an authorized repairer if the product is still under warranty. If it’s not, you can contact any
specialized repairer of your choice.
MeaningError Code Solution
ECU system self-check failure
Unable to connect GNSS
antenna
Charging station guiding wire
error
Charging station overcurrent or
overvoltage protection
Please restart the mower and then put it in the charging station. If the error persists, contact
after-sales service.
Please check if the GNSS antenna is connected to the charging station, then press the STOP button on
the mower. If the error persists, contact after-sales service.
Please re-plug the charging station into the power supply, then press the STOP button on the mower. If
the error persists, contact after-sales service.
4020
5001
5002
5003
6004
6005
6006
6007
6008
6010
6011
6014
Mower cannot return to the
charging station
Mower cannot return to the
charging station
Bumper sensors triggered
constantly
Mower is lifted
Bumper sensor triggered too
many times
Motion planning error
Motion planning error
Motion planning error
Please confirm no obstacles in the path and the charging station is installed on a flat surface. Press the
STOP button on the mower, then HOME+OK to return. If the error persists, check if the charging
station and the antenna have been moved since the previous mapping and rebuild the map. If it still
cannot be solved, contact the after-sales service.
Please confirm no obstacles in the path and the charging station is installed on a flat surface. Press the
STOP button on the mower, then HOME+OK to return. If the error persists, check if the charging
station and the antenna have been moved since the previous mapping and rebuild the map. If it still
cannot be solved, contact the after-sales service.
Please remove the obstacles or tap the sensor gently to release it, then press the STOP button and
press MOW+OK to resume mowing. If it fails, restart the mower and then put it in the charging station.
If the error persists, contact after-sales service.
Please place the mower on a flat surface and check if the front wheels are stuck, then press the STOP
button and press MOW+OK to resume mowing. If it fails, restart the mower and then put it in the
charging station. If this happens frequently, contact after-sales service.
Please remove the obstacles, then press the STOP button and press MOW+OK to resume mowing. If it
fails, restart the mower and then put it in the charging station.
Please relocate the mower to a flat spot within the boundary, press the STOP button to clean error
code, Press MOW+OK to resume mowing. Please set the area where the mower stuck frequently as an
off-limit island.
Please check if the mower is stuck. Remove the foreign objects, then press the STOP button on the
mower and press MOW+OK to resume mowing. Please set the area where the mower stuck frequently
as an off-limit island.
Please remove the mower from the obstacles and place it on a flat surface within the boundary. Press
the STOP button on the mower and press MOW+OK to resume mowing. Please set the area where the
mower stuck frequently as an off-limit island.
NOTE: Error codes 8001-8006 are associated with the VisionFence Sensor. When a VisionFence Sensor is mounted on your mower,
these error codes may be shown in the app and the mower display.
4013
Ultrasonic module
communication error
Please make sure the ultrasonic sensor cables are connected correctly, then restart the mower. If the
error persists, contact after-sales service.
5005
6002
6003
GNSS antenna data error
Mower is outside the boundary
Mower has turned over
Please reconnect the GNSS antenna to the charging station, and then press the STOP button on the
mower. If the error persists, contact after-sales service.
Please place the mower on an open and flat surface within the boundary, and press the STOP button on the
mower. When the mower light turns blue, press MOW+OK to resume mowing. If it fails, restart the mower
and then put it in the charging station. If the error persists in the same area, set the area as an off-limit island.
Please place it in the proper position and put it back in the boundary or charging station. Press the
STOP button on the mower, and then press MOW+OK to resume mowing. Please set the area where
the mower turns over frequently as an off-limit island.
Localization recovery is not
successful
VisionFence sensor
communication error
VisionFence sensor map
error
Stained camera
VisionFence sensor
disconnected
VisionFence sensor system
error
Please confirm no obstacles in the path and the charging station is installed on a flat surface. Press the
STOP button on the mower, then HOME+OK to return. If the error persists, check if the charging station
and the antenna have been moved since the previous mapping and rebuild the map. If it still cannot be
solved, contact the after-sales service.
Please remove the obstacles or tap the sensor gently to release it, then press the STOP button and
press MOW+OK to resume mowing. If it fails, restart the mower and then put it in the charging station. If
the error persists, contact after-sales service.
Check if there are obstacles or complex terrain around the mower. To help the mower to recover
localization, place it in an open and flat area. Press the STOP button and then resume mowing or parking.
Motion planning error
Motion planning error
Mower gets stuck in obstacles
Motion planning error
IMU/TICKS data error
Fail to read VCU version
GPS data error
Compass data error
Localization data streaming fault
6015
6016
6017
6018
7001
7002
7003
7004
7005
7006
8001
8002
8003
8005
8006
Please press the STOP button on the mower and press MOW+OK to resume mowing. If it fails, restart
the mower. If the error persists, contact after-sales service.
Please clean the camera lens, then press the STOP button on the mower and press MOW+OK to
resume mowing. If the error persists, contact after-sales service.
Please check if the VisionFence sensor is disconnected from the mower. If you intended to do so,
please disable the VisionFence sensor in APP setting. If the error persists, contact after-sales service.
A system error occurred in VisionFence sensor. Please restart the mower. If the error persists, contact
after-sales service.
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