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Customer Service
Customer Care
www.sentrysafe.com
Phone Number: 1-800-828-1438
Fax: 1-585-381-2940
882 Linden Avenue / Dept. 200 / Rochester, New York / 14625-2784 USA
1
Please go to our website www.sentrysafe.com to find the necessary replacement form. If
you are unable to use a computer, please call the number above, or fax us for a copy of the
replacement form.
2
Find your safe’s serial number and model number. The serial number and model number are
printed on the small label, on the right side, on the door, by the hinge.
3
Please fill out the form in its entirety.
4
Send the following to Sentry Group: check or money order and replacement form. For current
pricing, please go to www.sentrysafe.com/customercare. If you are unable to use a
computer, then please call the number above or fax us.
5
Mail to: Sentry Group; 882 Linden Avenue, Dept. 200; Rochester, NY 14625-2784; USA
-OR- fax statement (notary seal must be legible) to 1-585-381-2940.
Paying by credit card:
Payment may also be made using your credit card, by phone only.
Call 1-800-828-1438 to make a credit card payment. Do not fax credit card information.
NOTE: •Prices subject to change without prior notification.
•KeyordersmaybeplacedonaSaturdayorSunday.However,thoseorderswillnotbe
processeduntilthefollowingbusinessday.OurCustomerCarecenterisopenMonday
through Friday, 8:00 a.m. until 6:00 p.m. E.S.T.
To optimize your safe's organization, consider purchasing SentrySafe accessories for your safe.
Accessories include a locking drawer, tray, shelf, and file rack. For more items, please go to our
website www.sentrysafe.com/CustomerCare/Buy_Safe_Accessories or call our Customer
Care center at 1-800-828-1438.
How to get replacement keys
How to order accessories
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