FL Series Cloud Computer
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23
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4 FAQ(Frequently Asked Questions)
What is RDP?
Remote Display Protocol (RDP) is a proprietary protocol developed by
Microsoft, which based on multi-user windows and provides a user with a
graphical interface to another computer over a network connection. Mainly
used to connect Windows 2000 Server or Windows Server 2003 with a client
service.
Which video file can't be played?
This product support RMVB, RM, AVI, MP4, MKV, FLV, and WMV main stream
formats. Firstly check if the file formats is supported by this product or not, for
those file formats cannot be supported by the product, it may can't be played; if
supported file format can't be played, please use the computer play this file, if it
still can't be played, maybe the file has been damaged.
Flash device doesn't recognize.
Please exit remote interface, back to Control Panel in Welcome page, view in
the Peripherals and Set up , and confirm disable Flash device is not selected, if
still doesn't recognize, please confirm whether the Flash device can be
recognized on the computer or not.
The LAN already connected, but the cloud computer welcome
page can't refresh the server information.
Please make sure cloud computer has installed authorized Shine Player,
manual refresh identification, if still can't refresh out, please input
“services.msc” on server start->run, open the service manager, check whether
Terminal Service start or not, and please set this service on auto start.
How to install player software?
Please confirm the computer have installed dotNetFx Service, if not please
install, please uncompressed the player software on the server any directory,
then double-click setup.exe, start install, after that restart computer; it can use
after boot, note: if the computer has installed 360antivirus software, please
choose allowed to use.
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