following
information about your machine:
Date you purchased the machine (receipt or delivery note)
To register online, please visit www.sharkclean.co.uk/uk/register-guarantee
IMPORTANT
Both the 12 months and the extended 4 years guarantee will only cover your product from the
date of purchase.
Please keep your receipt at all times. Should you need to use your extended guarantee we will
need your receipt
to verify the information you have supplied to us is correct. The inability to produce a valid receipt
may invalidate
your guarantee.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch. If
you further
agree to receive communications from us, you can also receive tips and advice on how to get the best
out of your
Shark vacuum and hear the latest news about new Shark technology and launches.
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.
How long are new Shark® machines guaranteed for?
Our confidence in our design and quality control means that your new Shark vacuum cleaner is
guaranteed for a
total of up to five years for the original owner (12 months plus an extended guarantee of 4 years).
What is covered by the free Shark guarantee?
Repair or replacement of your Shark machine (at Shark’s discretion), including all parts and labour. A
Shark
guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark® guarantee?
1. Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating
Manual.
2. Normal wear and tear such as brush bar, fuse, belt, batteries, hose etc.
3. Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or
handling of
the vacuum cleaner which is not in accordance with the Shark Operating Manual supplied with
your machine.
4. Use of the vacuum cleaner for anything other than normal domestic household purposes.
5. Use of parts not assembled or installed in accordance with the operating instructions.
6. Use of parts and accessories which are not Shark Genuine Components.
7. Faulty installation (except where installed by Shark).
8. Repairs or alterations carried out by parties other than Shark or its agents.
9. The Lithium ION power pack battery. Please see next page for battery guarantee .
10. Claims for repairs made under the extended manufacturer’s guarantee by anyone other than the
original owner
who registered the product.
What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire
for our
customers to want to repair their vacuum cleaners after the guarantee has elapsed or the product has
been sold
to a new owner. In this case please contact our free phone customer service help line and ask about
our out of
guarantee program, on 0800 862 0453.
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