FAQ
What should I do if my robot won't connect to Wi-Fi, or loses connection with Wi-Fi or the app?
Your robot may temporarily lose connectivity when it goes under furniture, moves far from your
router, or enters a zone that blocks Wi-Fi. Your robot should automatically reconnect to Wi-Fi on
its own. If your robot loses connectivity and does not reconnect:
• Make sure your phone is connected to your home Wi-Fi network before trying to connect
your robot.
• Typical home Wi-Fi networks support both 2.4 GHz and 5 GHz. Make sure you are connected to
a 2.4 GHz network when you enter your username and password.
• Make sure the robot’s power switch is turned to the (I) ON position. There should be an audio
prompt when the robot's power is turned on.
• Do not use a VPN or a proxy server. Make sure Wi-Fi isolation is turned o on the router.
To reconnect your robot:
• Press and hold both the Dock and Clean buttons simultaneously until you hear the audio
prompt and the Wi-Fi light on the robot blinks.
• If you are using an iOS phone, exit the app at this point. Open Wi-Fi settings and select your
robot from the menu. Exit settings and return to the SharkClean app.
• Select your 2.4 GHz Wi-Fi network to connect your robot.
If the robot still won't connect:
1. Press the switch on the side of the robot to the (O) position to turn o the power. Wait 10 sec-
onds, then turn the power back on and wait for the audio prompt.
2. Power o your phone. Wait 30 seconds, then power your phone back on.
3. Open Wi-Fi settings on your phone. Find the Shark network, then select Forget Network.
4. Reopen the SharkClean app and try the connection process again. For more help, please con-
tact robot support at 1-888-228-5531.
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