TROUBLESHOOTING
GUIDE
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
• Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters
before re-inserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check hose, hose connections, nozzles, and accessories for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
• Close the suction release on the handle to increase suction power.
Vacuum lifts area rugs.
• Turn off unit to disengage the brushroll. Ensure brushroll is turned off and restart with the
POWER button for suction only cleaning.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
Open the suction release on the handle to decrease suction power.
Brushroll does not spin.
• Pull the handle toward you and release the floor nozzle to disengage the auto-off feature.
• Turn the unit on by pressing the “II” button.
• Immediately turn off and unplug vacuum, disconnect the nozzle and remove blockage before
reconnecting and turning vacuum back on.
Vacuum turns o on its own.
• This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the
thermostat will automatically turn the suction motor off. Perform the following steps to restart
the motor thermostat:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum.
6. Restart the unit using either the POWER button.
Note: If vacuum still does not start, contact Customer Service at 1-800-798-7398.
WARNING: To reduce the risk of shock and unintended operation, turn
power o and unplug unit before servicing.
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