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Appendix
ENG 11-7
Troubleshooting(Continue)
Problem Possible Solution
No sound Is connection to other components correct?
Is the volume too low?
Page 3-2
Is "Variable" selected in "Output Select"?
Page 4-20
Have you pressed MUTE on the remote control unit?
Page 3-3
Check the audio output of the connected external equipment. Is
the volume too low or muted?
When external equipment is connected via an HDMI cable, you
may need to configure the audio to be output through the HDMI
cable.
When audio is not output from external equipment connected to
the PC IN or HDMI IN 2 terminal, check the "Audio Select"
setting.
Page 8-2
Even when external equipment is connected using an HDMI-
certified cable, an audio cable connection may be required
depending on the type of equipment and the media being played
back. In this case, in addition to connecting an HDMI-certified
cable to the HDMI IN 2 terminal, connect a Ø 3.5 mm stereo
minijack cable to the AUDIO IN terminal and set "Audio Select" to
"HDMI+Analog".
Page 8-2
When connecting a PC via an HDMI-certified cable, check the
following:
- Is the audio output of the PC configured correctly? Check the
audio output settings and output audio format in Sound Properties
on the PC.
The audio formats compatible with this TV are PCM, Dolby Digital
and DTS. With other formats, audio cannot be output.
- Depending on the board, only video signals may be output. In
this case, in addition to connecting an HDMI-certified cable to the
HDMI IN 2 terminal, connect a Ø 3.5 mm stereo minijack cable to
the AUDIO IN terminal and set "Audio Select" to "HDMI+Analog".
Page 8-2
Problem Possible Solution
No sound If you are using a DVI-HDMI conversion cable to connect external
equipment to the TV, check the following:
- Is an audio cable connected? The DVI-HDMI conversion cable
is for video only. Connect a Ø 3.5 mm stereo minijack cable to
listen to the audio.
- Is HDMI IN 2 being used? When the TV is connected to another
HDMI IN terminal, the audio and video are not output together
even if a Ø 3.5 mm stereo minijack cable is connected to the
shared AUDIO IN terminal for PC IN and HDMI IN 2.
- Check the "Audio Select" setting. Set "Audio Select" to
"HDMI+Analog".
Page 8-2
Bluetooth (smartphone)
playback cannot be
displayed on the TV.
Check pairing.
Miracast image/audio
cannot be output to the
TV.
Check pairing.
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