Troubleshooting
Configuring the SMTP server
Note: In some printer models, this setting can be configured only from the Embedded Web Server.
From the control panel
1 From the control panel, navigate to:
Settings > Device > Notifications > E‑mail Alerts Setup > E‑mail Setup
2 Configure the settings.
From the Embedded Web Server
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications
> E‑mail Alerts Setup.
3 From the E‑mail Setup section, configure the settings.
4 Click Save.
Network connection problems
Cannot open Embedded Web Server
Action Yes No
Step 1
Check if the printer is on.
Is the printer on?
Go to step 2. Turn on the printer.
Step 2
Make sure that the printer IP address is correct.
Notes:
• View the IP address on the home screen.
• An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
Is the printer IP address correct?
Go to step 3. Type the correct
printer IP address in
the address field.
Troubleshooting 113
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