CHAPTER 6. SERVICE PRECAUTION
1. PRINTER
Since there are no service parts for this model printer, only the printer
unit is supplied. Therefore, the printer component parts are not sup-
plied and no service document is issued.
For troubleshooting of the printer, refer to the table below:
Printer life: 300 thousand lines (XE-A101: M-31)
Ink roll life: 1 million characters
Phenomena Check point/possible cause Repair
• The printer motor is locked and the
buzzer sounds intermittently.
• Check if the printer cable is disconnected. • Check and repair the printer cable.
• The printer does not work properly • Check if the printer life is reached. • Replace the printer.
• Check if any foreign material is attached to the
printing type wheel or the gear section.
• Remove the foreign material. (After removing
the foreign material, set the mode switch to
"REG" and press "CL" key.)
• Defective print (Lack on the upper/
lower or left/right side)
• Check if the printing type is worn down. • Replace the printer.
• Check if any foreign material is attached to the
printing type wheel.
• Remove the foreign material. (After removing
the foreign material, set the mode switch to
"REG" and press "CL" key.)
• Thin print • Check if the ink roll life is reached. • Replace the ink roll.
• Check if the ink roll is properly installed. • Install the ink roll properly.
• Check if the printing type wheel is worn down. • Replace the printer.
• Uneven pitch of print paper feed • Check if the roll paper size is proper. • Use roll paper as specified below;
Paper width: 57.5
0.5mm
Outside diameter: ϕ80mm or less
Inside diameter of paper tube: ϕ12mm or less
Paper thickness: 0.06~0.085mm
• Check if a load is applied to the roll paper during
paper feeding. This may result from a foreign
materials attached to the roll paper.
• Remove any foreign material.
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