To Next PageTo Next PageWhy does my Shimano Steps DU-E6012 battery quickly lose its charge?
If your Shimano Steps Bicycle Accessories battery quickly loses its charge, it may be at the end of its service life. In this case, replace the battery with a new one.
Why is the gear position not displayed on my Shimano Steps DU-E6012?
If the gear position is not displayed on your Shimano Steps Bicycle Accessories, it is only displayed when the electronic gear shifting unit is installed. Check if the electric wire connector is disconnected. If you are not sure, contact the place of purchase.
How to fix system error on Shimano Steps DU-E6012 Bicycle Accessories?
If you experience a system error with your Shimano Steps Bicycle Accessories, ensure the cable is properly connected and not loose. If the problem persists, it's recommended to contact the place of purchase.
Why is assistance not being provided on my Shimano Steps DU-E6012 Bicycle Accessories?
If you're experiencing assistance issues with your Shimano Steps Bicycle Accessories, check these potential causes: * Ensure the battery is sufficiently charged and recharge if needed. * If riding on long slopes in summer or carrying heavy loads, turn off the power temporarily. * Assistance is not provided at speeds of 25 km/h or more, so check your speed. For issues related to incorrect connections or problems with the drive unit, cycle computer, or assist switch, contact the place of purchase.
What to do if the Shimano Steps DU-E6012 Bicycle Accessories battery cannot be recharged?
If your Shimano Steps Bicycle Accessories battery is not recharging, consider the following: 1. Ensure the charger's power plug is securely inserted into the electrical outlet; disconnect and reconnect to try again. 2. Make sure the charger's recharging plug is securely inserted into the battery; disconnect and reconnect to try again. 3. Verify the charging adapter is securely connected to both the charging plug and the battery charging port. 4. Check for dirt on the connecting terminals of the charger, adapter, or battery and clean with a dry cloth. If the battery still won't recharge after these steps, contact the place of purchase.
What does E030 error mean on Shimano Steps DU-E6012?
If you see error E030 on your Shimano Steps Bicycle Accessories, a setting error was detected. If the situation does not improve even after pressing the battery power button and turning on the power again, contact the place of purchase.
What does error E021 mean on Shimano Steps DU-E6012?
If you see error E021 on your Shimano Steps Bicycle Accessories, the battery connected to the drive unit conforms with system standards but is not supported. Contact your place of purchase or a local bicycle dealer for assistance.
What does error E022 mean on Shimano Steps Bicycle Accessories?
If you see error E022 on your Shimano Steps Bicycle Accessories, the battery connected to the drive unit does not conform with system standards. Contact your place of purchase or a local bicycle dealer for assistance.
What to do if Shimano Steps DU-E6012 Bicycle Accessories shows temperature protection warning?
To address a temperature protection issue with your Shimano Steps Bicycle Accessories battery, leave the battery in a cool place away from direct sunlight until its internal temperature decreases sufficiently. If the problem continues, contact the place of purchase.
What does W030 error mean on Shimano Steps DU-E6012 Bicycle Accessories?
If you encounter error W030 on your Shimano Steps Bicycle Accessories, it could be due to two or more assist switches connected to the system or a communication error between the drive unit and the motor unit. To resolve this: * Change the assist switch to the gear shifting switch, or connect only one assist switch and turn on the power again. * Check that the cable is properly connected between the drive unit and the motor unit. If the situation does not improve, contact the place of purchase.
General| Max Torque | 50 Nm |
|---|---|
| Weight | 3.2 kg |
| Compatible with Chain Case | Yes |
| Internal Gear Hub Compatible | Yes |
| Series | STEPS |
| Motor Type | Brushless motor |
| Rated Power | 250W |
| Battery Compatibility | BT-E6010 |
| Rated Voltage | 36V |
| Assist Modes | Eco, Normal, High |
| Maximum Assist Speed (km/h) | 25 km/h |
| Position | Mid-ship |
| Compatible Brake Type | Disc |
| Compatible Bottom Bracket | Shimano Steps specific |
