What to do if RF Interference is causing audio drop-outs on Shure MICROFLEX MXW Microphone system?
To resolve RF interference causing audio drop-outs in your Shure Microphone system: * Perform a Spectrum Scan to monitor RF interference. * Decrease channel count to verify if the system is overloading the RF spectrum.
Why is the Control Software taking a long time to load for Shure MICROFLEX MXW?
If the Control Software for your Shure Microphone system is taking a long time to load, it might be because the web browser cannot connect to the control interface. Here are some possible solutions: * Download the latest version of Adobe® Flash®. * Ensure your PC and device are on the same network and subnet. * Check that Windows firewall settings are not blocking Shure software. * Set the router to not send default gateway as a part of DHCP. * Set the Shure Web Device Discovery application to open by IP address. * Manually set the computer to a static IP address on the same network as the device.
What to do if I can't associate component to a Group on Shure Microphone system?
If you can't associate a component to a Group in your Shure Microphone system because the device drop-down isn't displaying the desired component in the Group row on the Configuration tab, here are a few things to try: * Check that devices are powered and connected to the same network and subnet. * Open the Utility tab of the MXW Control Software and un-check the Configuration Filter to display all MXW devices on the network. If the device shows up as "OTHER", then it is part of another Configuration. * Un-associate the component by selecting 'none' from the Group row in the other Configuration. * Perform a factory reset on the device to clear any association.
How to fix can't connect to the Control Software from a PC on Shure MICROFLEX MXW?
If you're unable to connect to the Control Software from a PC for your Shure Microphone system, and the device isn't appearing in the Shure Web Device Discovery application, consider the following: * Ensure the devices are powered. * Ensure your PC and the equipment are on the same network and set to the same subnet. * Turn off other network interfaces not used to connect to the device (including WiFi). * Check that the DHCP server is functioning (if applicable). * Ensure Bonjour is running on the PC. * If connected via Port 4 of the Audio Network Interface (ANI), ensure it is set to Switched Mode.
Why is Control Software performing poorly on Shure MICROFLEX MXW?
If the Control Software for your Shure Microphone system is performing poorly, and indicators are moving slowly or not displaying in real time, try the following: * Reduce the number of windows or tabs that are open to the same Configuration. * See Network section for properly setting up the network
General| Type | Wireless Microphone System |
|---|---|
| Form Factor | Handheld, Gooseneck |
| Encryption | AES256 |
| Microphone Type | Condenser (varies by model) |
| Polar Pattern | Cardioid |
| Connector Type | None (Wireless) |
| Humidity | 0 to 95% |
| Wireless Range | Up to 125' (38 m) |
| Operating Range | Up to 125' (38 m) (Typical) |
| Storage Temperature | -20 to 70°C (-4 to 158°F) |
Provides an overview of the Shure Microflex Wireless Series (MXW) as a complete microphone solution for flexible meeting rooms and boardrooms.
Details premium audio, rechargeable microphones, discreet design, and AES-256 encryption for wireless security.
Covers digital audio networking, automatic frequency coordination, remote monitoring, and RF spectrum scanning.
Identifies and describes the key components of the MXW system, including wireless microphones and system hardware.
Details the four available form factors for MXW microphones and their specific features and applications.
Details the front panel of the Audio Network Interface (ANI), including input/output channels and selector functions.
Describes the functions of the channel selector button for listening, adjusting level, and muting channels.
Details the Signal Strength LED indicators for normal, strong signal, and clipping conditions.
Explains the status LEDs for Power, Ethernet, Network Audio, and Lockout on the hardware.
Three-pin connectors for line-, aux-, or mic-level analog audio output for each channel.
Three-pin connectors for line- or aux-level analog signals to the digital network.
Instructs to press and hold for five seconds to reboot the device with factory default settings.
Indicates network link status: Off (no link), On (link established), Flashing (link active).
Lists the available APT model variations: 8-channel, 4-channel, and 2-channel transceivers.
Details the Network Audio LED status: Green (OK), Flashing Green (error/unresolved), Off (no channels).
Lists NCS model variations (NCS8, NCS4, NCS2) and their microphone capacities.
Shows the status of the linking procedure: Off, Flashing Green, Green, Red, Flashing Red, Blue.
Explains how to link microphones and activate High Efficiency Mode using the Link button.
Guides on placing microphones in charger slots for connection and linking to channels.
Describes how to turn transmitters on or off using the power or mute/active button.
Explains how to change audio status (Active/Mute) via Toggle, Push-to-talk, or Push-to-mute.
Summarizes LED indicators for Active, Mute, Standby, Identify, Initialization, and RF Coverage.
Describes the LED indicators for microphone battery charge levels (<10%, >10%).
Lists required additional equipment: Network Cables, Audio Cables, and Gigabit DHCP Router.
Explains connecting components for a single group system using the MXW Audio Network Interface.
Guides on determining the correct orientation and placement for the charger mount.
Offers best-practice tips for selecting an APT location for optimal RF coverage and performance.
Explains using group configuration to form audio channels between microphones, APTs, chargers, and output devices.
Guides on using MXW control software to view devices and assign them to a group.
Defines an 'open' device as one not associated to a group, available for association.
Defines an 'associated' device as one selected in a group row, managed by the configuration.
Illustrates 8-channel group setup with boundary, handheld, or bodypack microphones using one 8-channel charger.
Shows 8-channel group setup for gooseneck microphones, noting rerouting with additional chargers.
Illustrates routing channels to the eight outputs of an 8-channel SCM820 Digital Automatic Mixer.
Explains using primary and secondary link slots for linking microphones to audio channels.
Describes linking microphones using the control software or the charger's Link button.
Allows presenters choice between different microphone types, like handheld or bodypack.
Details the Link procedure for exchanging a transmitter by placing a new one in the charger slot.
Explains how to remove a device from a group using the MXW Control Software's configuration tab.
Introduces SystemOn for managing large-scale Shure audio hardware deployments remotely.
Compares Standard and High Density modes for channels, latency, battery life, EQ, and back-channel audio.
Provides steps to set the density mode for each APT via the MXW control software's Utility tab.
Explains MXW TDMA operation for channel coordination, spectrum management, and interference handling.
Shows maximum MXW channel counts by band, region, and density mode.
Explains how the spectrum meter displays RF availability in High, Moderate, and None categories.
Defines RFI categories (High/Green, Moderate/Yellow, None/Red) analyzed by the scanner.
Lists RF power settings (Max, High, Medium, Low) with corresponding coverage distance and typical applications.
Lists best practices for reliable network setup: star topology, same subnet, single DHCP server.
Guides on managing IP configurations (DHCP/Static) via the MXW control software's Utility tab.
Explains Shure Control data for software, firmware, and 3rd-party systems transported across the network.
Describes Network Audio data for Dante digital audio and control, requiring a wired gigabit Ethernet connection.
Guides on isolating audio and control networks using ANI's Uplink mode to reduce traffic.
Provides latency recommendations (0.25 ms, 0.5 ms) based on maximum number of network switches.
Lists Shure Control ports, TCP/UDP protocols, descriptions, and factory default settings.
Lists Dante audio ports, TCP/UDP protocols, descriptions, and their use for clocking and routing.
Describes the MXW control software for system control and monitoring, hosted on the MXW Access Point.
Selects the language for the control software interface, saved to the computer.
Selects the network interface (NIC) used to access devices or refreshes the list.
Determines which Access Point's data is displayed on the Monitor tab.
Displays the density mode selected in the APT device properties.
Opens the Spectrum Scanner window for RF analysis.
Controls the status of all microphones in the configuration (groups from Configuration tab).
Allows viewing and changing microphone states: Active, Mute, External, Standby, Charging, Inactive, Power Off.
Displays remaining battery time until full charge (in charger) or runtime (out of charger).
Indicates the average input signal level using color-coded indicators (Red, Yellow, Green).
Represents a Group, allowing APT and device association to form groups.
Commands selected device LEDs to flash for easy identification.
Links microphones in the charger to channels in the associated Group.
Exports MXW device data to a text file (.csv).
Shows device type, model, density mode, group status, and name.
Indicates the device's status in a Group: Associated, Open, None, Standalone, Unknown, Other.
The device model number.
Displays device name as defined in Configuration tab or Monitor tab.
Displays the IP Address of the control network interface.
Displays the IP Address of the Network Audio network interface.
Shows the microphone battery's percentage of charge capacity compared to a new battery.
Shows the number of charge cycles logged by the battery.
Displays the device's firmware version.
Resets device to default settings, clearing associations and resetting passphrase.
Overwrites Dante Controller names using MXW web interface device/channel names.
Adjusts IP settings for device network interfaces: Control and Dante.
Customizes transmitter button behavior: Toggle, Push-to-talk, Push-to-mute, Disabled.
Assigns transmitter state (Active, Mute, Standby, Off) after removal from charger.
Sets the behavior of the mute/active LED for each transmitter type.
Details three security levels: Admin, Tech, and Guest, with their respective access rights.
Enter the passphrase to log on as Admin or Tech; change via Preferences tab.
Channel name is customizable by clicking in the text box (up to 12 characters).
Displays input audio levels prior to the analog-to-digital converter.
Mutes or unmutes channel audio; illuminates red when muted.
Sets analog input gain level: Line (default) or Aux.
Displays output audio levels prior to the digital-to-analog converter.
Output attenuation is adjustable in 1 dB increments.
Sets the output gain level.
View or modify basic information about the selected device.
Configure the network settings for your device.
Displays the current firmware version of the device.
Disables front panel controls while allowing monitoring at the headphone jack.
Manages Administrator, Technician, and Guest permissions and passwords.
Reboots and restores factory default settings, or enters debug mode.
Sets IP mode: Auto (DHCP) for automatic assignment or Manual (Static) for fixed addresses.
Sets routing mode: MXW Mode (automatic) or Standalone Mode (manual).
Configures Port 4: Switched Mode (full Ethernet) or Uplink Mode (control data only).
Troubleshoots audio issues like no or distorted audio, intermittent audio, and output meter problems.
Troubleshoots issues where components don't display in the group row or cannot be associated.
Solves slow loading of control software by checking network, firewall, and IP settings.
Details system specifications: frequency range, power consumption, output power, and dimensions.
Details transmitter specifications: gain adjustment range, input level, and headphone output.
Specifies average and peak antenna gain values.
Details output configurations, impedance, and clipping levels for Line, Aux, and Mic.
Details input configurations, impedance, and clipping levels for Line and Aux.
Details the four-port Gigabit Ethernet Switch and Dante digital audio interface.
Describes Uplink Port functionality: selectable, blocks multicast traffic.
Illustrates the TA4M connector pinout for the bodypack transmitter.
Provides a block diagram of the ANI's audio input, output, and networking connections.
Warns about potential injury or damage from incorrect operation, including hearing damage from loud volumes.
Provides warnings regarding battery handling: explosion risk, toxicity, and proper disposal.
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