How to fix no or distorted audio on Shure Microflex MXW6/O-Z10?
If you are experiencing no or distorted audio with your Shure Microphone system, begin by checking the cables and ensuring they are properly connected. Verify that the transmitters are powered on and that the channels are not muted. Also, check the input meters on the Monitor tab of the MXW control software. If the channel is clipping, attenuate it.
Why is the audio cutting in and out on my Shure Microflex MXW6/O-Z10?
If the audio on your Shure Microphone system is cutting in and out, it could be due to RF spectrum overload or interference. Try decreasing the channel count to see if the system is overloading the RF spectrum. Additionally, perform a Spectrum Scan to monitor for any RF interference.
What to do if Shure Microphone system Control Software is taking a long time to load?
If the Shure control software is taking a long time to load, try the following: Set the router to not send default gateway as a part of DHCP; Set the Shure Web Device Discovery application to open by IP address; Manually set the computer to a static IP address on the same network as the device.
How to associate component to a Group in Shure Microflex MXW6/O-Z10?
If you are unable to associate a component to a group on your Shure Microphone system, and the device dropdown is not displaying the desired component in the Group row on the Configuration tab, open the Utility tab of the MXW Control Software and uncheck the Configuration Filter to display all MXW devices on the network. Also, un-associate the component by selecting 'none' from the Group row in the other Configuration. If the issue persists, perform a factory reset on the device to clear any association.
Why is Shure Microphone system Control Software performing poorly?
If the Shure Microphone system Control Software is performing poorly, and indicators are moving slowly or not displaying in real time, try reducing the number of windows or tabs that are open to the same Configuration. Consult the Network section for properly setting up the network.
What to do if Shure Microphone system charger is not discovered by the Control Software?
If the charger for your Shure Microphone system is not being discovered by the Control Software, ensure that the MXWNCS charger is not in High Efficiency Mode (indicated by a solid blue Microphone Link LED).
General| Brand | Shure |
|---|---|
| Model | Microflex MXW6/O-Z10 |
| Category | Microphone system |
| Language | English |
Describes the Shure Microflex Wireless Series as a complete microphone solution for flexible meeting rooms and boardrooms.
Captures voice naturally, includes CommShield for RF interference protection.
Powered by rechargeable Lithium-ion batteries with viewable statistics.
Uses Advanced Encryption Standard (AES-256) for wireless link security.
Carries digital audio over Ethernet using Dantetm technology for low latency.
Automatically sets up microphones and selects best RF channels, switching if interference occurs.
Scans RF spectrum to estimate interference and determine channel capacity.
Lists the main components of the MXW system.
MXW microphones transmit encrypted wireless audio to the access point; four form factors are available.
Provides analog audio input/output, has 4-port Gigabit Ethernet switch for connectivity.
Charges microphones, links them to access point channels, networks battery statistics.
Combines Shure audio quality with advanced digital networking technology.
Components associated into Groups via control software; Access Point forms association with chargers and output devices.
Allows multiple Groups to share preferences and global controls for independent control.
Shure periodically updates firmware; all devices must operate the same version for full functionality.
Details the front panel of the ANI, including input/output channels and controls.
Adds analog line/aux signals to digital network, routed to linked mic channels.
Converts digital network audio to analog output for each channel.
Allows listening to channel at headphone jack, adjusting level, or monitoring output.
Indicates audio signal strength; Green (Normal), Amber (Strong), Red (Clipping).
Illuminates red when the channel output is muted.
Sets selected channel to an output level matching the connecting device (line, aux, mic).
Indicates status of Power, Ethernet, Network Audio, and Lockout LEDs.
Reboot the device with factory default settings by holding for five seconds.
Indicates network link status (Off, On, Flashing).
Indicates link speed (Off for 10/100 Mbps, On for 1 Gbps).
Four-port gigabit switch for connecting components or multiple devices.
Illuminates green for Power over Ethernet (PoE) presence.
Indicates status of routed receive channels (Green, Flashing Green, Off).
Resets MXW system to factory defaults (deletes group/mic links, reboots in DHCP).
Indicates network link status (Off, On, Flashing).
Indicates link speed (Off for 10/100 Mbps, On for 1 Gbps).
Provides a path for Ethernet cable for flush-mount installation.
APT antennas provide RF signal in a cardioid pattern; aim towards microphone coverage area.
Lists NCS models (8, 4, and 2 slot variations) and compatibility notes.
Illuminates green when unit is powered on.
Indicates linking procedure status (Off, Flashing Green, Green, Red, Amber, Flashing Red, Blue).
Links all microphones in charger to APT channels or sets charger to High Efficiency Mode.
Indicate microphone battery charge level and successful link status.
Indicates link speed (Off for 10/100 Mbps, On for 100 Mbps).
How to place microphones in charger slots for charging and linking.
Turns transmitter on or off (press and hold for 3 or 5 seconds depending on type).
Changes audio status between Active and Mute; behavior is configurable.
Indicates transmitter status with color indicators.
1/8" jack for monitoring return channel signal, routed from ANI inputs.
Connects to NCS charger slot or USB charger.
Lists compatible cartridge types for MXW2 transmitter.
Details LED status and description for Active, Mute, Standby, Identify, Initialization, and Out of Coverage.
Bodypack secures to belt/strap, has TQG input for lavalier and integrated omnidirectional mic.
Instructions on how to clip the transmitter to a belt or pocket for best results.
Enables presenters to communicate using Shure SM58, SM86, BETA58, VP68 cartridges.
Transmitter sits on table/desk, blends into environment; available in cardioid/omnidirectional.
Base is compatible with 5, 10, and 15" Microflex gooseneck microphones.
Illustrates microphone insertion into the base.
Shows status indicator for MX405R, MX410R & MX415R microphones.
Shows indicator for MX410DF, MX415DF microphones.
Lists microphone types and their corresponding battery models (SB901A, SB902, SB905).
Slide transmitter into slot until secure; charge LEDs illuminate. Any mic can recharge in any NCS.
Low-energy mode; only one LED indicator illuminates per channel.
Greatly reduces power consumption; Ethernet/charging LEDs disabled, Power LED green, Link LED blue.
Percentage of charge capacity compared to a new battery.
Number of charge cycles logged by the battery.
Resets battery health statistics stored in the microphone after installing a new battery.
Tips to maximize battery runtime, including using secondary link slots and system adjustments.
Disables built-in LED to conserve battery; controlled via MXW control software.
Reallocates system resources for additional channels; can provide more battery runtime.
Lists required additional equipment like Network Cables and Audio Cables.
Li-Ion batteries degrade; recommends replacement schedule and resetting statistics.
Explains how MXW components connect using Ethernet cables and a switch, listing requirements.
Describes connecting components for a single group system using the ANI as a switch.
Using the ANI as a local switch for minimal cabling.
Instructions for securing the charging tray to a table or surface using provided kits.
Describes the wall mount for the two-channel charger for classroom/conference room use.
Steps for determining placement and orientation of the mount.
Best practices for selecting an APT location for optimal RF coverage.
Step-by-step guide for mounting the APT, connecting Ethernet, and locking it in place.
Connects ANI to AC power and turns on the power switch.
Connects APT to network port via Cat5e cable; requires PoE.
Connects NCS to AC power and turns on the power switch.
Approximate charge times for different chargers and battery models.
Minimum requirements for Windows and macOS operating systems and hardware.
Use group configuration to form audio channels between mics, APT, chargers, and output devices.
Use MXW control software to view devices and assign them to a group.
Select an APT to determine group channel count.
Select NCS to the access point; considerations for charger quantity and mic types.
Select ANI or SCM820 for routing digital audio channels from the access point.
Devices selected in a group row are 'associated'; managed on the Configuration tab.
Associating an MXW Group without control software on a network with only one APT, NCS, and ANI.
Examples of 8-channel group setups with boundary, handheld, bodypack, or gooseneck microphones.
Setup for a 2-channel group using a 2-channel charger.
Examples of routing channels to an 8-channel mixer or two 4-channel ANI.
Step 1 of linking mics; shows how to place mics in charger slots.
Test audio, adjust mic gain from Monitor tab; check signal indicator.
Link alternate mics to the same channel for redundancy or flexibility.
Only one mic operates per channel; backup mic flashes LED, turns off to conserve battery.
Procedure to exchange a transmitter by placing a new one in the charger slot.
Remove a device by selecting 'none' in the group drop-down; factory reset also works.
Link mics to any group using a remote charging station via command strings.
Central platform for managing Shure audio hardware across networks.
Reallocates system resources for additional channels; can provide more battery runtime.
Steps to set density mode for each APT via MXW control software.
Overview of wireless management features.
MXW uses TDMA for channels within RF spectrum; APT assigns channels and manages spectrum.
Table showing maximum MXW channel count available by region and density mode.
Displays percentage of available spectrum during a scan.
Scanner categorizes interference into High (Green), Moderate (Yellow), and None (Red).
APT detects interference from PHS devices, reducing spectrum use; APT scans automatically.
Set APT to exclude PHS channels to avoid interruption and ensure reliable operation.
Transmissions from adjacent MXW systems can trigger PHS detection without exclusion.
Steps to run spectrum scans to decrease MXW affect on RF spectrum and select best channels.
Set RF power from Preferences tab to limit radius and allow system re-use of frequency slots.
Configure APT settings to maximize channel count when using multiple APTs.
Steps to set alternate antenna modes for APTs.
Best practices for setting up a network for reliable communication (star topology, subnet, DHCP).
Manage IP configurations via Utility tab; default is DHCP, can set to Manual (Static).
Carries data for control software, firmware updates, and 3rd party systems.
Carries Dante digital audio and control data for Dante Controller.
Information on configuring advanced MXW networks.
Configure MXW to isolate audio from control networks to protect audio and decrease traffic.
Dante uses PTP to select a leader clock; first APT is leader; system passes no audio if leader goes offline.
Adjusting latency settings for Dante devices based on network switches.
Lists Shure Control and Dante Audio & Controller IP ports and protocols.
Overview of the MXW System Control Software.
MXW Control Software opens to the Devices list, showing connected devices and their properties.
Software discovers Shure devices on subnet; can add cross-subnet devices manually or from file.
Page for signing in to control device settings with Admin, Tech, or Guest credentials.
Determines which Access Point displays on the Monitor tab.
Displays density mode as selected in APT device properties.
Opens Spectrum Scanner window for RF analysis.
Controls status of all microphones in the configuration (groups).
Customizable device names for microphone identification.
Selects which microphone displays on the channel strip (primary/secondary).
View and change microphone state (Active, Mute, Standby, Charging, Inactive, Power Off).
Displays remaining battery time (in charger or out of charger).
Indicates average input signal level.
Adjusts microphone gain from -25 dB to +15 dB.
6 dB/octave filter above 12 kHz to attenuate high frequencies.
12 dB/octave filter below 150 Hz to attenuate low frequencies.
Displays the microphone type.
Link microphones to primary/secondary slot or unlink them.
Select input source preference for MXW1 bodypack (internal, external, auto).
Each row represents a Group; select APT and associate components.
Commands selected device's LEDs to flash for identification.
Links microphones in charger to channels in the associated Group.
Links microphones in the charger to access point audio channels.
Exports MXW device data to a text file (.csv).
Shows device type or microphone channel status (APT, NCS, Mic, Out).
Indicates device's status in a Group (associated, open, standalone, unknown, other).
Displays device name as defined in Configuration or Monitor tab.
Displays the IP Address of the control network interface.
Displays the IP Address of the Network Audio interface.
Percentage of charge capacity compared to a new battery.
Number of charge cycles logged by the battery.
Displays the device's firmware version.
Opens a window for editing individual device properties.
Buttons to apply or cancel changes made to device properties.
Device names can be customized with up to 31 characters.
Unique identifier for registration, warranty, and support.
Resets device to default settings, clearing MXW Group and Link associations.
Overwrites names in Dante Controller with MXW web interface names.
Performs a power cycle of the unit.
View and adjust IP settings for the device's network interface(s).
View and edit IP Address, Subnet Mask, and Gateway.
Unique identifier for each network interface.
Sets density mode on the APT (Standard or High).
Alternate modes (A, B) for APT2/APT4 for best RF performance.
Saves device changes to control software; updates applied simultaneously.
Removes any changes made to device properties.
Customize transmitter switch behavior (Toggle, Push-to-talk, Push-to-mute, Disabled).
Assigns transmitter state after removal from charger (Active, Mute, Standby, Off).
Sets behavior of mute/active LED for each transmitter type.
Determines RF coverage of an access point (Low, Medium, Medium High, Max).
Transmitter audibly beeps when taken out of RF coverage area.
Transmitters can auto-activate or mute when re-entering RF coverage.
Sets transmitter standby mode (Local or Global).
Restricts link procedure to control software by disabling hardware Link button.
Determines transmitter response when identified (Enabled/Disabled).
Describes access rights for Administrator, Technician, and Guest logons.
Page for signing in to control ANI device settings with Admin, Tech, or Guest credentials.
Customizable channel names (up to 12 characters).
Indicates input audio levels before analog-to-digital conversion.
Mutes or unmutes channel audio; button illuminates red when muted.
Sets analog input gain level (Line or Aux).
Displays output audio levels before digital-to-analog conversion.
Output attenuation adjustable in 1 dB increments.
Sets the output gain level.
Opens the settings pane for the network interface.
View or modify basic device information.
Configure network settings for the device.
Displays the current firmware version.
Disables front panel controls, but channels can still be selected for monitoring.
Manage Administrator, Technician, and Guest permissions and passwords.
Reboots and restores factory default settings, or enters debug mode.
Device names customizable (up to 31 chars, excluding specific symbols).
Unique identifier for registration and support.
Overwrite Dante Controller names with MXW web interface names.
Configure IP addressing mode, IP settings, MAC address, and audio routing.
Unique identifier for each network interface.
Set routing mode (MXW Mode or Standalone Mode).
Configures Port 4 mode (Switched or Uplink).
Audinate software provides Dante audio network control; Dante Controller is free software.
Configure and manage Dante devices, route channels, monitor status; MXWAPT must be Dante clock leader.
Periodically update firmware using Shure Update Utility for new features and enhancements.
Table of typical solutions for Microflex Wireless System problems.
Solutions for 'No or distorted audio' problem, checking cables, meters, and attenuation.
Solutions for control software loading issues or network connection problems.
Reset device to default settings if not appearing on network after troubleshooting.
Hardware reset procedures for APT, ANI, and NCS.
Lists various MXW devices like Access Point Transceivers, Audio Network Interfaces, and Network Charging Stations with part numbers.
Lists lavalier microphone options with descriptions, polar patterns, and part numbers.
Lists gooseneck microphone options with polar patterns, lengths, and part numbers.
Lists part numbers for USB chargers by region.
RF Carrier Frequency Range, Audio Frequency Response, Power Consumption, Output Power, Clipping Level, Signal-to-Noise Ratio, Cable Requirements, Dimensions, Weight, Operating Temperature.
Gain Adjustment Range for transmitters.
Specifies maximum input level for microphones.
Details headphone output specifications.
Average and Peak antenna gain values.
Material of the housing (Molded Plastic).
Recommended temperature range for storage.
Specifications for the MXW6 boundary transmitter, including capsule, battery life, and dimensions.
Specifications for the Access Point Transceiver, including network interface, plenum rating, power requirement, and antenna type.
Dimensions for APT8, APT2/APT4, Paintable Cover, and Mounting Bracket.
Weight of APT units and accessories.
Weight of ANI units.
Material of the housing (Steel; Extruded aluminum).
Power requirements for the ANI.
Analog output configurations, impedance, and clipping levels.
Analog input configurations, impedance, and clipping levels.
AD/DA Converter details.
Estimated nominal latency for Analog-to-Dante and Dante-to-Analog.
Network interface details, uplink port, PoE, cable requirements, and addressing capability.
Diagram and pinout for the TA4M connector.
Block diagram of the ANI showing signal flow.
Marks for warnings and cautions, and OSHA guidelines for sound exposure.
Warnings regarding battery handling, explosion danger, and proper disposal.
Compliance with international radiation exposure limits for bodypack transmitters.
Compliance for handheld transmitters.
Compliance for tabletop boundary transmitters.
Compliance for tabletop gooseneck transmitters.
Exempt from radiation exposure testing due to proximity and low power.
FCC and Industry Canada certifications.
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