Siemens SIMATIC Field PG M4 - Service and Support

Index
SIMATIC Field PG M4
22 Getting Started, 10/2012, A5E31347325-AA
A.3 Service and support
You can find additional information and support for the products described on the Internet at
the following addresses:
● Technical support (http://www.siemens.com/auto
mation/service&support)
● Support request form (http://www.siemens.com/auto
mation/support-request)
● After-sales information system for SIMATIC PC / PG (http://www.siemens.com/asis
)
● SIMATIC Documentation Collection (http://www.siemens.com/simatic-tech-doku-portal
)
● Your local representative (http://www.siemens.com/automation/partner
)
● Training center (http://www.sitrain.com
)
● Industry Mall (http://mall.automation.siemens.com
)
When contacting your local representative or Technical Support, please have the following
information at hand:
● Order number of the device (MLFB)
● BIOS version (industry PC) or image version (HMI device)
● Installed additional hardware
● Installed additional software
Tools & downloads
Please check regularly if updates and hotfixes are available for download to your device. The
downloads are available on the Internet under "After Sales Information System SIMATIC
PC/PG" (see above).