Troubleshooting
7.1 General problems
SIMATIC IPC647C
32 Getting Started, 12/2010, A5E02669344-02
Problem Possible cause To correct or avoid error
The operating system does not
support the USB ports.
Enable USB Legacy Support for the mouse and keyboard.
For other devices you need the USB drivers for your
operating system.
DVD/CD: The front loader
does not open.
The device is switched off or
the open/close button is
disabled by a software
application.
Emergency removal of the data medium:
1. Switch off the device
2. Insert a pointed object, a pin for example, or an opened
paper clip into the emergency extraction opening of the
drive. Apply slight pressure to the contact until the front
loader opens.
3. Pull the loader further out.
After changing the hard
disk, the system does not
boot from the RAID array
RAID array does not have
highest boot priority
Set the RAID array to be first in the boot priority order
After changing the hard
disk, "unused" is indicated
for the relevant SATA port
The system was booted without
a functioning hard disk (the
removable rack was possibly
not switched on)
Reboot the system with a functioning hard disk
Computer does not boot
or "Boot device not found"
is displayed
The boot device is not first in
the boot priority in the BIOS
setup or is excluded as a boot
device
Change the boot priority of the boot device in the Boot menu
of the BIOS setup or include boot device in the boot priority
The screen flickers when
the mouse moves or when
programs are called
DDC information is not
available. Possible causes:
Monitor does not supply
DDC information
KVM switch does not pass
through DDC information.
Y cable adapter with DVI-I
for DVI-D/VGA connector is
being used
Use a monitor that supports DDC
Use a KVM switch that passes through DDC information
Use a basic cable adapter with DVI-I to VGA connector.
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