Appendix
A.3 Service and support
SIMATIC IPC647C
40 Getting Started, 12/2010, A5E02669344-02
Technical support
You can contact technical support for all Industry Automation and Drive Technologies
products by:
● E-mail: support.automation@siemens.com
● Internet: Online support request form:
(http://www.siemens.com/automation/support-request
)
When you contact the customer support, please have the following information for the
technician on hand:
● BIOS version
● Order No. (MLFB) of the device
● Installed additional software
● Installed additional hardware
Online Service & Support
Information about the product, Support and Service, right through to the Technical Forum,
can be found at: Industry Automation and Drive Technologies - Homepage
(http://www.siemens.com/automation/service&support
)
After-sales information system for SIMATIC PC / PG
Information about contacts, drivers, and BIOS updates, FAQs and Customer Support can be
found at: After-sales information system for SIMATIC PC/PG (http://www.sieme
ns.com/asis)
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