38
en Simple troubleshooting
Simple troubleshooting
Problem Cause Solution
Too little or no milk froth or
the milk frother (6) does
not draw the milk in.
The milk frother (6) is
soiled.
Clean the milk frother (6), see
“Maintenance and daily cleaning”.
Milk unsuitable for frothing. Use low-fat milk (1.5 % fat).
The milk frother (6) is not
correctly assembled.
Wet the milk frother parts and
press together rmly.
Build-up of limescale in the
appliance.
Descale the appliance as
described in the instructions.
No hot water dispensed. The milk frother (6) is
soiled.
Clean the milk frother (6), see
“Maintenance and daily cleaning”.
Coee dispensing slows
to a trickle or stops
completely.
Coee is ground too nely.
Preground coee is too
ne.
Adjust the grinding unit to a
coarser setting. Use coarser
preground coee.
Build-up of limescale in the
appliance.
Descale the appliance as
described in the instructions.
Coee has no “crema”. Unsuitable type of coee. Use a type of coee with a higher
proportion of robusta beans.
The beans are no longer
fresh.
Use fresh beans.
The grinding setting is not
suitable for the beans.
Adjust grinding setting to ne.
Coee is too “acidic”. The grinding setting is too
coarse or the pre-ground
coee is too coarse.
Adjust the grinding unit to a ner
setting or use ner preground
coee.
Unsuitable type of coee. Use a darker roast.
Coee is too “bitter”. The grinding setting is
too ne or the pre-ground
coee is too ne.
Adjust the grinding unit to a
coarser setting or use coarser
pre-ground coee.
Unsuitable type of coee. Change type of coee used.
Coee or milk froth quality
varies considerably.
Build-up of limescale in the
appliance.
Descale the appliance as
described in the instructions.
The coee grounds are not
compact and are too wet.
The grinding setting is too
ne or too coarse, or not
enough ground coee has
been used.
Adjust the grinding unit to a
coarser or ner setting, or use
2 level measuring spoons of
ground coee.
Water dripped onto the
inner oor of the appliance
when the drip tray (8) was
removed.
Drip tray (8) removed too
early.
Wait a few seconds after the
last drink was dispensed before
removing the drip tray (8).
The water lter does not
stay in position in the
water tank (17).
The water lter is not
mounted correctly.
Firmly press the water lter
straight down into the tank
connection.
If you are unable to solve the problem, always call the hotline!
You will nd the telephone numbers at the back of these instructions.