4REPLACENX2.doc Page 1 Latest update: 18 Nov -02
4 NX2 REPLACEMENT SYSTEM OF
DEFECT TRANSDUCER AND INSTRUMENT
The Silva NX2 System is designed and adapted to a replacement system of
Transducer and Instruments, giving the customer fast and accurate service.
The NX2 replacement system handled by Authorised Service Agents, mean that
the Service Agent stocks NX2 Transducer and Instruments for immediate
replacement.
4.1 REPAIR BY FAULTFINDING AND REPLACEMENT OF
DEFECT TRANSDUCER OR INSTRUMENT
If faultfinding according to §5 leads to the conclusion that any unit is defect it should
be replaced in accordance to SILVA NX2 replacement system if the unit is under
warranty. Wind, Compass and GPS transducers can be repaired.
If the unit is outside the warranty period the customer should be offered a restored
instrument.
4.2 RETURN OF FAULTY NX2 UNITS TO AGENT/SILVA
The SILVA NX2 exchange system is a replacement system handled by
Authorised Service Agents, mean that the Service Agent stocks NX2 Transducer
and Instruments for immediate replacement, giving the customer fast and accurate
service.
When returning NX2 Instruments to a Service Agent or Silva Sweden each unit
should be followed by a NX2 Return Form, filled in as complete as possible to
secure high quality on all NX2 products.
NX2 instruments followed by a complete Return Form will also pass the Silva
administration fast with quick handling and return shipment without any delay.
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