14 GB
Troubleshooting
Fault Possible cause Action
The product does not
work.
The power plug
[9] is not
connected to the socket-outlet.
Connect the power plug [9] to a socket-
outlet.
The suction power is
reduced and the product
does not vacuum any dirt.
Dust container
[4] full. Empty the dust container [4]
(see “Emptying the dust container”).
Suction path blocked.
Check the nozzle
[] [] [], the furniture
brush
[], the telescopic tube [2], the
hose
[1] and the dust container [4] for
blockages and remove them.
Motor filter
[] or HEPA filter
clogged.
Clean the motor filter [] and the
HEPA filter (see “Cleaning and care“).
The product overheats.
Motor filter
[] or HEPA filter
clogged.
Clean the motor filter [] and the
HEPA filter (see “Cleaning and care“).
Dust escapes from the
product.
The dust container
[4] was not
installed correctly.
Install the dust container [4]
(see “Emptying the dust container”).
The air that escapes
from the product smells
unpleasant.
Deposits in the suction
paths, the motor filter
[] or
HEPA filter.
Clean the motor filter
[] and the
HEPA filter (see “Cleaning and care“).
The motor is louder than
usual.
Suction path blocked.
Check the nozzle
[] [] [], the furniture
brush
[], the telescopic tube [2], the
hose
[1] and the dust container [4] for
blockages and remove them.
The motor is defective. Contact customer service (see “Service”).
Storage
Store the product in the original packaging
when it is not in use.
Clean the product before storage.
Store the product at a dry location out of the
reach of children.
Disposal
The packaging is made entirely of recyclable
materials, which you may dispose of at local
recycling facilities.
Observe the marking of the packaging
materials for waste separation, which
are marked with abbreviations (a) and
numbers (b) with following meaning:
1–7: plastics / 20–22: paper and
fibreboard / 80–98: composite
materials.
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