Sinexcel INTERSTELLAR Series - Troubleshooting Guide; Error Code Solutions (Part 1)

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6. Troubleshooting
6.1 Error code
Error
code
Problem
Possible cause
Possible solution
Error 1
Emergency
shutdown
In an emergency
situation, the
emergency button is
pressed
1. Check whether the emergency
stop button is pressed. If it is
pressed, reset the emergency stop;
2. Power off and open the cover,
check whether the emergency stop
terminal is loose, and if it is loose,
plug it in again;
Error 2
Over voltage
The voltage is over
than 257V
Check whether there is over
voltage at power supply side.
Error 3
Under voltage
The voltage is under
183V
Check whether there is under
voltage at power supply side
Error 4
Over current
35A The output
current is over than
35A
Contact technical support
Error 5
N-phase relay
contact point
adhesion
The contact point of
the connector
overheated, causing
adhesion and
malfunctioning
Contact technical support
Error 6
L-
phase relay
contact point
adhesion
Contactor contacts
overheated, causing
adhesion or
malfunctioning
Contact technical support
Error 7
Meter
communication
failure
Error of the meter ID or
damage on meter
Plug and unplug the meter
communication cable again