Sky Connect DO-160 - Warranty

1616-920-03
8/28/2014
Rev: B
6
1.6 WARRANTY
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1.6.1 LimitedProductWarranty.
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DuringtheWarrantyPeriod(asdefinedbelow),Producthardwareandmediaarewarranted(a)to
conformtoSeller'spublishedspecificationsthereforineffectasofthedateofshipmentand(b)tobe
freefromdefectsinmaterialandworkmanship.DuringtheWarrantyPeriod,softwareandfirmware
ProductsarewarrantedtoconformtoSeller'spublishedspecificationsthereforineffectasofthe
dateofshipment.TheWarrantyPeriodistwelve(12)monthsforProducthardwareandtwelve(12)
monthsforProductsoftwareandfirmware.Productsupportbeyondtheseperiodsisavailableat
additionalcostunderthetermsofSeller'sExtendedWarrantyprograms.TheWarrantyPeriodfora
ProductshallcommenceuponshipmentoftheProductWarrantyClaims.
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WarrantyclaimsaremadebyBuyercontactingtheSeller'sCustomerServiceCenter("CSC").Seller's
warrantyincludesone(1)yearMondaythroughFriday8AMto5PMaccesstotheCSC,excluding
holidays,forthepurposeoffacilitatingwarrantyclaims.Sellershallincurnoliabilityunderthis
warrantyifBuyerfailstoprovideSellerwithnoticeoftheallegeddefectduringtheapplicable
WarrantyPeriod.Afterreceivingsuchnotice,theCSCwillnotifyBuyerofitsdesignationofoneofthe
followingproblemresolutionmethods:
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1.6.1.1Hardware:IfCSCdesignatesSeller'sReturntoFactoryProgramastheappropriateproblem
resolutionmethod,thefollowingprovisionsshallapply:
a.Theallegedlydefectivehardware,atFieldLineReplaceableUnit("FLRU")level,
mustbereturnedbyBuyertoSellerinaccordancewithSeller'sReturntoFactory
repairprocedures
b.BuyeragreestopaySeller'sNTF(notroublefound)chargeforFRUsreturned
underwarrantythatarefoundnottobedefective.
c.Duringthetwelve(12)monthsoftheWarrantyPeriod,Sellermay,atitssole
option,provideanadvancereplacementofadefectiveFRU.IfSellerprovides
advancereplacementBuyermustreturnthedefectiveProducttoSellerwithin
twenty(20)daysofreceiptofthereplacementProduct.IfBuyerdoesnotreturnthe
defectiveProducttoSellerwithinthistwenty‐dayperiod,SellerwillinvoiceBuyer
forthereplacementProductatthethenlistprice.Buyershallpaytheinvoiced
amountinU.S.dollars,bycash,checkorwiretransfertoSeller'saccount,within
thirty(30)daysofthedateofsuchinvoice.
d.TheWarrantyPeriodforthereplacedProductshallbetheremainderofthe
WarrantyPeriodoftheoriginalunit.
e.WhenproductisinwarrantytheBuyerissolelyresponsibleforallfreightcharges,
taxesanddutiesassociatedwithshippingthehardwareorsoftwareProductsto
Sellerforrepairorreplacementto:
*IfSkyConnectbrandedequipmentshiptoEMSAviation,Inc.Repair
Center,40070CaneStreet,Suite600,Slidell,LA70461
*IfFormationorEMSAviationbrandedequipmentshiptoEMSAviation,
Inc.,QualityAssuranceDepartment,Inc.,121WhittendaleDrive,
Moorestown,NJ08057
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Duringwarranty,Sellerwillshiptherepaired,replacedorotherwisereturnedProductto
customer'spremisesandSellerisresponsibleforthestandardreturnfreightandtheBuyer