Sky Connect DO-160 - Troubleshooting

1616-920-03
8/28/2014
Rev: B
1
6 TROUBLESHOOTING

 TROUBLESHOOTINGTHESKYCONNECTSYSTEMS

DescriptionofProblem PossibleCauses
Unithasnoexternalindicationof
power
Checkpowerandgroundconnectionsfor
properpolarity,andtoensurenoshortsor
opens.

Verify11‐33VDCatthe25pinconnector.

Checkconnectorseating.

ContactTechnicalSupport
Icanmakecallsout,butnottothe
aircraftwhencallingfromaland‐line.
Thedialingsequenceisdifferent.

Verifythatyouaredialinganinternational
accesscodefollowedbytheIridium
number,orthatyouarefollowingthe
properTwo‐Stage‐Dialingprocedures. 

ContactyourServiceProvider.
Unitwasconnectedwithreverse
polarityandnolongeroperates,or
operatesforashorttimefollowedby
powerloss.
ContactTechnicalSupportwewillarrange
forareplacementtransceiver.
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