What’s wrong?
My remote control isn’t working.
Some/all of the buttons on my remote
don’t work with my TV.
My remote control works with my TV
but not with my Sky±HD box.
It says Clashed next to a recording in
my Sky± Planner.
It says Recording interrupted in a
recording’s programme information.
One of my recordings failed.
I can’t see future recordings or
reminders for a particular programme
within my Planner.
Possible reason
Your Sky±HD box may be off or not plugged
into the mains.
The batteries in your remote control may
be flat or an obstacle may be between your
remote control and your box.
Someone has pressed Sky on your remote
control and you are in TV mode, or you need
to reset your remote control.
Someone has pressed tv on your remote
control.
A third programme was set to record
at the same time as two others, OR
a programme’s time changed after you
set it to record, making it clash with
other recordings.
Someone may have interrupted the
recording then restarted it, OR
you may not have the right subscription.
This could be for a number of reasons.
The channel may no longer be broadcast,
or the programme may have been
cancelled or moved.
What to do now
Make sure you point your remote control directly at your
Sky±HD box, and that nothing is between the two.
The remote command light on your Sky±HD box and on
your remote control should flash each time you press
a remote control key. If neither light flashes, check the
batteries in your remote control.
Press tv on your remote to control your TV.
Refer to Resetting your remote control (page 71) in this
guide to reset your remote.
Press Sky on your remote to control your Sky±HD box.
See When recordings clash (page 33) to avoid this in the
future. Bear in mind that for when you have a whole series
to record using the Series Link function the next episode is
sometimes added to the Planner only when the previous
episode starts recording.
If you are sure the recording was not interrupted and then
restarted, please call Sky Customer Service on the number
provided in your Terms & Conditions document.
To see why it failed, highlight the programme in your Planner
and press theibutton.
See also Using your Planner (page 24).
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