86 USING Sky±HD
TAKING CONTROL
TROUBLESHOOTING
What’s wrong?
The start of a programme was not
recorded.
My phone line is not connected
(continued opposite...)
Possible reason
You set up numerous back to back
recordings. Sky prioritises the end of an
existing recording over the start of a new
one.
Your phone line is not physically
connected to your Sky±HD box.
A) Your phone number is ex-directory or
you withhold your number when making
calls. (See overleaf for more possible
reasons.)
What to do now
To get your Sky±HD box to record in the most efficient way, see
Adding extra time to the start and end of recordings (page 38)
and change the settings back to Automatic.
Press services, select Settings then the Signal tab. If you get the
message Telephone line not connected, you need to make sure
the phone lead is connected properly. If you see the message
Telephone line connected, try solutions A - E below.
A) Change the dialling prefix, as follows:
1 Press services, press right to highlight Settings then
press select.
2 Press the numbers 0, 1 then select to show the Installer
Set Up menu.
3 Press number 3.
4 Highlight Dialling Prefix and press the number sequence
1, 4, 7, 0.
5 Select Save Settings.
6 Make sure your phone line is free then press select.
Your box now tries to call us back, which checks the phone
line connection.
After getting the message Callback in progress, the previous
menu appears.
If you see any other message at this stage, please call Sky
Customer Service for more advice. The number is provided in
the Terms & Conditions document.
Warning: please make sure you
follow steps 1 - 6 precisely and do
not make any other changes while
in the Installer Set Up menu as
these may have an adverse effect
on your service.
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