88 USING Sky±HD
TAKING CONTROL
TROUBLESHOOTING
What’s wrong?
I can’t find a channel I have watched
before.
I can’t get a picture on my HD
channels.
The audio and video are out of sync
when the Sky±HD box is connected
to my home cinema system.
My Sky±HD box isn’t working:
The box is stuck on stand by /
the screen is blue / the picture
is frozen and the remote control
or buttons on the box are
not responding
Possible reason
The channel name or number may have
changed. Alternatively, the channel may be
listed under a different tab option, may no
longer be broadcast, or may no longer be
part of your subscription package.
You may not have the right subscriptions
or equipment.
The resolution output setting may be
incompatible with your TV set.
This is quite common and can be corrected
by adjusting the audio delay setting on your
Sky±HD box.
Because of a temporary error, you
may need to restart your Sky±HD box.
What to do now
Check the TV Guide listings to search for the channel.
You may not have the right subscriptions or equipment.
To upgrade to Sky±HD, call us. If you’re sure you have
the right equipment and subscriptions to receive HD
channels, try following the steps under Changing the picture
settings (page 70).
Try changing the audio delay setting. See Adjusting sound
synchronisation (page 77) for details.
1 Make sure the mains lead is properly plugged in and your
Sky±HD box is switched on.
2 Check all cable connections between your Sky±HD box and
TV. If you are still experiencing the same issue, restart your
Sky±HD box as follows:
1 If possible, make sure the box is in standby (amber
power light).
2 Wait one minute (important to avoid damage).
3 Turn the box off at the mains and wait one minute.
4 Turn the box back on. The power light turns amber.
5 Wait 30 seconds then press the power button.
6 The box comes out of standby and the power light turns
green. If this doesn’t solve it, call Customer Service (see
your Terms & Conditions).
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