89
TROUBLESHOOTING
Message
Insert your viewing card
There is a problem with your
viewing card
Insert your new viewing card
This viewing card is not authorised
This is the wrong card for this Sky HD box.
Insert the correct viewing card
You cannot purchase this programme at
the moment
This programme has already started
Recording/Live Pause is not available
What does it mean?
There’s no viewing card in the viewing card
slot of your Sky±HD box.
Your Sky±HD box cannot recognise your
viewing card.
You have inserted your old viewing card.
—
You have more than one box and
have put the wrong viewing card in
this Sky±HD box.
Most likely because of a temporary problem,
you can’t buy this programme now.
The programme has already started and
you can’t buy it now.
Your Sky± subscription has expired.
What to do now
Insert or reinsert your viewing card in the direction of the
arrow. The card holds all the information your
Sky±HD box needs to know about your subscription.
Check that it’s your viewing card, that it’s in the right way
up, and that it’s not damaged.
Remove your old viewing card and insert your new
viewing card.
Call the telephone number shown on your screen to get
your viewing card authorised.
Insert the correct viewing card for this Sky±HD box.
You may be able to buy it later.
Check the listings to find out when it’s on next so you can
buy it then.
Call Sky± Customer Service to renew your subscription.
The number is provided in your Terms & Conditions
document.
Display messages
Read these tips if you see a message on screen and you don’t know what to do next.
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