90 USING Sky±HD
TAKING CONTROL
TROUBLESHOOTING
Message
The Planner is full.
You must delete an entry before
another programme can be added
There is insufficient credit [or space]
left on your viewing card
You have entered your PIN incorrectly
three times. PIN is now blocked
for 10 minutes
No satellite signal is being received
To use the full range of interactive
services please ensure that an
operating telephone line is connected
Upgrade your subscription to view this
channel
What to do now
Try to delete some programmes from the Planner.
Highlight a programme you want to delete from your Planner
and press the yellow button (Delete).
First check that the telephone lead between your Sky±HD
box and the socket is properly plugged in. If you still see the
message, call the number shown on your screen so you can
order this programme.
You will not be able to access anything that needs a PIN for 10
minutes. If you have forgotten your PIN, call your broadcaster.
If the picture isn’t restored after the weather has cleared, or the
conditions are fine, check that the cables from your minidish are
correctly plugged into the back of your Sky±HD box. Otherwise,
restart your box by following the steps under My Sky±HD box
isn’t working (page 88). If this doesn’t resolve the problem,
call Sky Customer Service on the number provided in your
Terms & Conditions.
Check that the telephone lead between your Sky±HD box
and the socket is properly plugged in.
Follow the steps described under My phone line is not
connected (page 86).
Follow the instructions on screen to upgrade your subscription.
What does it mean?
You have already used the maximum
space in your Planner.
There’s not enough credit / space left
on your viewing card account to buy this
programme / store the information for
this programme.
The wrong PIN has been entered
three times in a row.
This could be due to bad weather,
such as strong winds or heavy rain.
Snow on your minidish can also
cause a loss of signal.
Your Sky±HD box is not connected to
an operating telephone line.
You don’t have the right subscription.
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