91
TROUBLESHOOTING
Message
No signal found
This programme is no
longer available
Digital text is not available
during playback
You cannot record/play back
this programme
System fault
Housekeeping.
Please wait
Recording interrupted by loss
of signal or cancellation.
Please wait
Play/Pause/Record are not available
whilst in an interactive service
What does it mean?
Your Sky±HD box couldn’t find
a signal after you asked it to find
new channels.
You selected a programme that is no
longer available in your Planner.
Your Sky±HD box cannot show digital
text while you’re playing a recording
or in live pause.
You tried to record a programme
which cannot be recorded by your
Sky±HD box.
There was an unexpected error with your
Sky±HD box during system set up.
Your Sky±HD box is trying to resolve
a system fault.
Your Sky±HD box temporarily lost the
satellite signal during recording, or
recording was cancelled and restarted
during the programme.
You tried to play, pause or record a
programme while you are using an
interactive service.
What to do now
Check the settings you entered were right.
Select another programme.
To view digital text, press Sky to return to live programmes,
then press text.
Select a different programme to play back / record. If this
doesn’t work, call Sky Customer Service on the number
provided in your Terms & Conditions.
Call Sky Customer Service (see your Terms & Conditions).
Wait for your Sky±HD box to resolve the problem; if it is
not resolved call Sky Customer Service (see your Terms &
Conditions).
You may see this message when you’re playing back a recorded
programme. After a few seconds your Sky±HD box continues
playback from the point when the satellite signal returned or
recording was started.
Press Sky on your remote control to leave the interactive
service before using these buttons. As long as the broadcaster
allows it, you can record programmes featured within an
interactive service. However, you cannot record the entire
interactive service itself.
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