4 Service SMA Solar Technology AG
34 SHP75-10-STP60-10-IA-xx-18 Installation Guide
4Service
4.1 Troubleshooting and Repair
The information is organized in tables showing messages
appearing in the LCS-Tool, known as events. The tables
contain descriptions of events as well as explanations of
which actions to take when an event occurs.
Grid-Related Events
Event type Indicates whether the event is of the grid, PV, internal or fail safe category.
ID The specific event ID.
Display Text shown in display.
Description Description of the event.
Measures Description of which action to take prior to contacting any other parties.
DNO If the prescribed action has not identified the malfunction, contact the DNO for further assistance.
SMA Service Line If the prescribed action has not identified the malfunction, contact Service for further assistance
(see Section 6 “Contact”, page 48).
PV If the prescribed action has not identified the malfunction, contact the PV module supplier for
further assistance.
ID Status
message
Description Measures DNO SMA
Service
Line
PV
1–6 Grid voltage too low. Check voltage and AC installation.
If the voltage is zero, check the
fuses.
x--
7–9 Grid voltage average too high
for ten minutes.
Check that the installation is correct
in accordance with the installation
manual. If so, request a new grid
code file with increased voltage
limit or reactive power for voltage
suppression.
x--
10–15 Grid voltage too high. Check voltage and AC installation. x - -
16–18 The inverter has detected a
voltage peak on the grid.
Check voltage and AC installation. x - -
19, 22 Grid frequency too low or too
high.
Check power frequency. x - -
28–30 Grid frequency change
exceeded.
Check deviation of the grid
frequency.
x--
31–33 DC current share in utility grid
is too high.
For repeated daily occurrences,
perform onsite grid analysis.
-x-
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