Problems with the charging process
Problem Possible causes/consequences and MM Solutions
The charge socket flap
does not open.
The charge socket flap is not unlocked.
X
Unlock the vehicle (Y page 53).
The batteries of the key are discharged.
X
Unlock the vehicle with the key manually (Y page 177).
The charge socket flap is unlocked but the opening mechanism
is jammed.
X
Lock and unlock the vehicle again.
If the opening mechanism is still jammed:
X
Contact an authorized electric drive smart center.
The charging cable
cannot be inserted
into the vehicle power
socket.
The vehicle power socket is locked.
X
Make sure that the gear selector lever is in position P.
The charging cable
plug cannot be
removed from the
vehicle power socket.
The charging cable plug is not unlocked.
X
Press the % button on the key.
The charging cable plug in the vehicle power socket is
released.
X
Remove the charging cable plug from the vehicle power
socket.
Online access to the vehicle
General
G
WARNING
Observe the legal regulations of the coun-
try in which you are currently located when
using the "Vehicle Homepage". If the oper-
ation of communications devices while
driving is permitted by law, use such devi-
ces only when traffic conditions permit you
to do so safely. You can be distracted from
traffic events. There is a risk of an acci-
dent.
Only use the "Vehicle Homepage" before
and/or after a journey.
With the "Vehicle Homepage", you can call
up remote query or remote configuration
functions of your vehicle. Calling up
remotely is possible with every computer
with Internet access and with many modern
smart phones.
You can reach the "Vehicle Homepage" via
your web browser under the following
address:
http://vh.smart.com
i
In order to use the "Vehicle Homepage",
you must agree to the general terms and
conditions and data protection provi-
sions.
Access to the "Vehicle Homepage" is free
of charge for three years beginning with
new vehicle delivery. After expiry of the
120
High-voltage battery
>> Operation.
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