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Snom M18 KLE - User Manual

Snom M18 KLE
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M18 KLE
SIP DECT 4-Line Deskset
User Manual
Sehwa Kim | 19.02.2019 | Revision 1.1AW | M18 (US version)
illustration scale 100%

Table of Contents

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Do you have a question about the Snom M18 KLE and is the answer not in the manual?

Summary

Copyright, Trademarks, and Legal Disclaimers

Important Safety Information

Important Safety Instructions

Basic safety precautions for using telephone equipment to reduce risk of fire, electric shock, and injury.

For cUL Compliance

Mesures de sécurité importantes

Mesures de sécurité importantes

Basic safety precautions for using telephone equipment to reduce risk of fire, electric shock, and injury (French).

Compliance Information

FCC Part 15 Compliance

Compliance with FCC rules for digital devices, covering interference and RF exposure guidelines.

Industry Canada Compliance

Compliance with Canadian digital apparatus requirements and licence-exempt RSS.

Introduction to the Manual

About This Manual

Outlines the user manual's content for installation, configuration, and operation of the M18 KLE deskset.

Product Overview and Features

M18 KLE Deskset Key Features

Lists key features such as LCD display, speakerphone, SIP accounts, Key System Emulation, and directories.

Quick Reference Guide: Deskset Controls

Cordless Deskset External Features

Identifies and describes the external buttons and controls of the cordless deskset.

Deskset Installation and Setup

Factory Default Line Key Settings

Explains the default configuration of line keys (L1-L4) for shared line access and call handling.

Using the Directory Card

Instructions on how to use the directory card to record speed dial numbers.

Deskset Mounting Options

Low Tabletop Position Installation

Instructions for installing the mounting bracket for a low tabletop position.

High Tabletop Position Installation

Instructions for installing the mounting bracket for a high tabletop position.

Wall Mounting the Deskset

Steps for Wall Mounting the Deskset

Detailed steps for mounting the deskset onto a wall using the mounting bracket.

Connecting a Corded Headset

How to Add a Corded Headset

Instructions on how to connect a 2.5mm corded telephone headset to the deskset.

Deskset Registration to Base Station

Registering the Deskset

Step-by-step guide for registering the deskset to the base station.

Deskset Deregistration

Deregistering the Deskset from Base

Instructions on how to deregister the deskset from its current base station.

Locating and Identifying Deskset Status

Locating the Deskset via Paging

How to use the base station's locator button to ring desksets.

Understanding Screen Icons

Explains the meaning of various icons displayed on the deskset screen for status indication.

Using the Deskset: Basic Operations

Idle Screen Navigation

Description of the idle screen and available actions from it.

Making Outside Calls

Instructions on how to make outside calls using the deskset.

Call Handling Procedures

Making Internal (Intercom) Calls

Steps to initiate an intercom call to another device on the system.

Answering Incoming Calls

How to answer incoming calls using the handset or speakerphone.

Managing Multiple Incoming Calls

How to handle multiple incoming calls simultaneously.

Ending a Call

Procedures for ending an active call.

Deskset Audio and Call Management

Using the Speakerphone Feature

How to turn the speakerphone on or off during a call.

Adjusting Call Volume

How to adjust the listening volume during a call.

Muting the Microphone

How to mute or unmute the deskset's microphone during a call.

Handling Call Waiting

How to handle incoming calls when already on a call.

Ignoring Incoming Calls

How to ignore an incoming call and handle it later.

Managing Calls and Notifications

Dismissing Incoming Calls

How to dismiss an incoming call without answering or picking it up later.

Missed Call Alerts

How missed call alerts are displayed on the idle screen.

Answering Internal Calls

How to answer internal calls from other handsets or desksets.

Call Hold and Retrieval

Putting a Call on Hold

How to place an active call on hold.

Retrieving a Held Call

Steps to retrieve a call that was previously put on hold.

Making a New Call While on Hold

How to initiate a new call while a current call is on hold.

Private Call Hold

How to put a shared call on private hold to prevent others from retrieving it.

Switching and Paging Calls

Switching Between Active Calls

How to switch between two active calls.

Paging Another Handset or Deskset

Steps to send a one-way audio page to another device on the system.

Shared Call Management

Receiving a Page

How to receive and end a page from another device.

Understanding Shared Calls

Explanation of shared calls, how they are displayed, and system administrator configuration.

Using the Call List

Viewing the Call List

Steps to access and view the Call List for managing calls.

Barging In on Shared Calls

How to "barge in" on a shared call in progress on another handset.

Advanced Call Features

Enabling Call Privacy

How to enable or disable call privacy to prevent barging in.

Key System Emulation Configuration

Explanation of how Key System Emulation uses line keys for call management.

Line Key Status Indicators

Understanding Line Key LED Indicators

Explains the meaning of LED light activity on line keys for call status.

Call Transfer Procedures

Announced Call Transfer

Steps for performing an announced call transfer to another party.

Blind Call Transfer

Steps for performing a blind call transfer to another party.

Conference Call Setup

Transferring a Call to a Held Call

Steps to transfer a current call to a call that is already on hold.

Transferring Calls to Other System Devices

Steps to transfer a call to another device within the same system.

Setting Up a Conference Call with an Outside Number

Guide to initiating a conference call with an external number.

Conference Call Management

Creating a Conference Call with a Held Call

Steps to create a conference call using an existing held call.

Setting Up a Conference Call with Another System Device

Steps to initiate a conference call with another internal device.

Network Conferences and Message Access

Setting Up a Network Conference

Information on how network conferences are hosted and managed by service providers.

Listening to Voicemail Messages

Instructions on how to access and listen to voicemail messages.

Viewing Directory Options

Steps to access and view local, base, or blacklist directories.

Directory Operations

Calling a Contact from the Directory

Methods to call a contact from a directory entry.

Searching the Directory

Steps to search for contacts within the directories.

Adding a New Directory Entry

Instructions for adding a new contact to the directory.

Editing an Existing Directory Entry

Steps to edit an existing contact entry in the directory.

Managing Call History

Deleting a Directory Entry

Steps to delete a specific contact entry from the directory.

Deleting All Directory Entries

Instructions to delete all entries from a selected directory.

Viewing the Call History List

Steps to access and view missed, received, and dialed calls.

Call History and Directory Integration

Calling an Entry from Call History

How to call a contact directly from a Call History entry.

Saving Call History Entries to Directory

Steps to save a Call History entry into a directory.

Deleting Call History Entries

How to delete individual or all entries from the Call History.

Using Speed Dial

Programming Speed Dial Numbers

Instructions for programming speed dial numbers for quick dialing.

Editing Speed Dial Entries

Steps to edit programmed speed dial entries.

Deleting Speed Dial Entries

Instructions for deleting programmed speed dial entries.

Deskset Configuration Settings

Setting Do Not Disturb (DND)

How to turn the Do Not Disturb (DND) feature on or off for accounts.

Configuring Call Forwarding

How to configure call forwarding settings (always, busy, no answer).

Call Blocking and Anonymous Dialing

Blocking Anonymous Calls

How to block incoming calls that do not display caller ID.

Dialing Anonymously

How to make outgoing calls anonymously by hiding caller ID.

Call Notifications and Status Viewing

Setting Missed Call Alerts

How to enable or disable alerts for missed calls.

Setting Call Waiting Alerts

How to enable or disable alerts for incoming calls during an active call.

Viewing Deskset Status Information

Steps to access the Status menu for network and software information.

Checking Phone Software Version

How to find the deskset's software version.

Deskset Personalization Settings

Setting the Deskset Language

How to change the deskset's display language.

Setting the Date and Time

How to set the deskset's date and time.

Renaming the Deskset

How to change the deskset's name from the default.

Configuring Programmable Keys

Programming Line Keys (L1-L4)

Steps to program the functions of the line keys (L1-L4).

Programming Hard Keys

Steps to program the functions of the hard keys.

Programmable Key Type Reference

Available Programmable Key Types

Descriptions of available key types for programming line and hard keys.

Line Key Status Indicators

Understanding Line Key LED Indicators

Explains the meaning of LED light activity on line keys for call status.

Deskset Display Settings

Adjusting Screen Contrast

How to change the contrast of text and graphics on the deskset LCD.

Configuring LCD Backlight

How to configure the deskset's LCD backlight settings.

Deskset Audio and Tone Settings

Setting Ringer Tone and Volume

How to set the ringer tone and adjust the ringer volume.

Setting Audio Mode (Speaker;Headset)

How to select speakerphone or headset as the default audio output.

Enabling or Disabling Low Battery Tone

How to enable or disable the low battery warning tone.

Deskset Tone and Registration Management

Turning Link Lost Tone On or Off

How to enable or disable the tone indicating a lost link to the base.

Turning Key Tones On or Off

How to enable or disable audible tones for key presses.

Registering or Deregistering Deskset

Refers to sections on registering and deregistering the deskset.

Accessing the Web User Interface (WebUI)

Using the WebUI for Configuration

Guide to accessing and using the Web User Interface for configuration.

Steps to Access the WebUI

Steps to find the deskset's IP address and log in to the WebUI.

System Status Overview

System Status Details

Information displayed on the System Status page, including general, account, and network details.

Deskset and Call Settings via WebUI

Deskset Status Information

Information on the Handset Status page showing registration status of cordless devices.

Configuring Call Settings via WebUI

How to configure call settings like DND and Call Forward via the WebUI.

Detailed Call Settings

General Call Settings (WebUI)

Settings for Anonymous Call Reject and Anonymous Call via WebUI.

Do Not Disturb Settings (WebUI)

Settings for enabling or disabling Do Not Disturb via WebUI.

Call Forward Settings (WebUI)

Settings for Call Forward Always, Busy, and No Answer via WebUI.

User Preferences via WebUI

Configuring WebUI Language

How to configure the WebUI language setting.

Base Directory Management

Overview of Base Directory Features

Overview of managing base directory entries, sorting, editing, and importing/exporting.

Adding Entries to the Base Directory

Adding a New Base Directory Entry via WebUI

Steps to add a new contact entry to the base directory via WebUI.

Editing and Importing Base Directory Data

Editing a Base Directory Entry via WebUI

Steps to edit an existing contact entry in the base directory via WebUI.

Importing Base Directory Files

Instructions for importing contact data files into the base directory.

Exporting Base Directory Data

Instructions for exporting contact data from the base directory.

Blacklist, Remote XML, and Security Settings

Managing the Blacklist

Overview of the Blacklist feature, similar to Base Directory.

Configuring Remote XML Directories

How to configure up to three server-hosted Remote XML directories.

Changing User Password (Security)

How to change the user password for the WebUI.

Troubleshooting Common Issues

Deskset Not Working (Black LCD)

Common issues like deskset not working or LCD being black.

Caller ID Not Functioning

Troubleshooting steps for when Caller ID is not functioning.

Deskset Registration Problems

Steps to resolve issues with deskset registration to the base station.

Advanced Troubleshooting and Specifications

Cannot Make External Calls

Troubleshooting steps for inability to make external calls.

Deskset Not Receiving Incoming Calls

Steps to resolve issues with not receiving incoming calls.

Deskset Not Found via Paging

Troubleshooting steps for when the deskset cannot be located via paging.

Poor Audio Quality Troubleshooting

Tips for resolving poor audio quality or speech cutting out.

Telephone Maintenance and Care

General Telephone Care

General advice on handling and caring for the telephone.

Water Exposure Precautions

Precautions regarding water exposure and handling wet devices.

Electrical Storm Safety

Safety advice during electrical storms.

Cleaning the Telephone

Instructions on how to clean the telephone safely.

Appendix: GNU General Public License

Summary

Copyright, Trademarks, and Legal Disclaimers

Important Safety Information

Important Safety Instructions

Basic safety precautions for using telephone equipment to reduce risk of fire, electric shock, and injury.

For cUL Compliance

Mesures de sécurité importantes

Mesures de sécurité importantes

Basic safety precautions for using telephone equipment to reduce risk of fire, electric shock, and injury (French).

Compliance Information

FCC Part 15 Compliance

Compliance with FCC rules for digital devices, covering interference and RF exposure guidelines.

Industry Canada Compliance

Compliance with Canadian digital apparatus requirements and licence-exempt RSS.

Introduction to the Manual

About This Manual

Outlines the user manual's content for installation, configuration, and operation of the M18 KLE deskset.

Product Overview and Features

M18 KLE Deskset Key Features

Lists key features such as LCD display, speakerphone, SIP accounts, Key System Emulation, and directories.

Quick Reference Guide: Deskset Controls

Cordless Deskset External Features

Identifies and describes the external buttons and controls of the cordless deskset.

Deskset Installation and Setup

Factory Default Line Key Settings

Explains the default configuration of line keys (L1-L4) for shared line access and call handling.

Using the Directory Card

Instructions on how to use the directory card to record speed dial numbers.

Deskset Mounting Options

Low Tabletop Position Installation

Instructions for installing the mounting bracket for a low tabletop position.

High Tabletop Position Installation

Instructions for installing the mounting bracket for a high tabletop position.

Wall Mounting the Deskset

Steps for Wall Mounting the Deskset

Detailed steps for mounting the deskset onto a wall using the mounting bracket.

Connecting a Corded Headset

How to Add a Corded Headset

Instructions on how to connect a 2.5mm corded telephone headset to the deskset.

Deskset Registration to Base Station

Registering the Deskset

Step-by-step guide for registering the deskset to the base station.

Deskset Deregistration

Deregistering the Deskset from Base

Instructions on how to deregister the deskset from its current base station.

Locating and Identifying Deskset Status

Locating the Deskset via Paging

How to use the base station's locator button to ring desksets.

Understanding Screen Icons

Explains the meaning of various icons displayed on the deskset screen for status indication.

Using the Deskset: Basic Operations

Idle Screen Navigation

Description of the idle screen and available actions from it.

Making Outside Calls

Instructions on how to make outside calls using the deskset.

Call Handling Procedures

Making Internal (Intercom) Calls

Steps to initiate an intercom call to another device on the system.

Answering Incoming Calls

How to answer incoming calls using the handset or speakerphone.

Managing Multiple Incoming Calls

How to handle multiple incoming calls simultaneously.

Ending a Call

Procedures for ending an active call.

Deskset Audio and Call Management

Using the Speakerphone Feature

How to turn the speakerphone on or off during a call.

Adjusting Call Volume

How to adjust the listening volume during a call.

Muting the Microphone

How to mute or unmute the deskset's microphone during a call.

Handling Call Waiting

How to handle incoming calls when already on a call.

Ignoring Incoming Calls

How to ignore an incoming call and handle it later.

Managing Calls and Notifications

Dismissing Incoming Calls

How to dismiss an incoming call without answering or picking it up later.

Missed Call Alerts

How missed call alerts are displayed on the idle screen.

Answering Internal Calls

How to answer internal calls from other handsets or desksets.

Call Hold and Retrieval

Putting a Call on Hold

How to place an active call on hold.

Retrieving a Held Call

Steps to retrieve a call that was previously put on hold.

Making a New Call While on Hold

How to initiate a new call while a current call is on hold.

Private Call Hold

How to put a shared call on private hold to prevent others from retrieving it.

Switching and Paging Calls

Switching Between Active Calls

How to switch between two active calls.

Paging Another Handset or Deskset

Steps to send a one-way audio page to another device on the system.

Shared Call Management

Receiving a Page

How to receive and end a page from another device.

Understanding Shared Calls

Explanation of shared calls, how they are displayed, and system administrator configuration.

Using the Call List

Viewing the Call List

Steps to access and view the Call List for managing calls.

Barging In on Shared Calls

How to "barge in" on a shared call in progress on another handset.

Advanced Call Features

Enabling Call Privacy

How to enable or disable call privacy to prevent barging in.

Key System Emulation Configuration

Explanation of how Key System Emulation uses line keys for call management.

Line Key Status Indicators

Understanding Line Key LED Indicators

Explains the meaning of LED light activity on line keys for call status.

Call Transfer Procedures

Announced Call Transfer

Steps for performing an announced call transfer to another party.

Blind Call Transfer

Steps for performing a blind call transfer to another party.

Conference Call Setup

Transferring a Call to a Held Call

Steps to transfer a current call to a call that is already on hold.

Transferring Calls to Other System Devices

Steps to transfer a call to another device within the same system.

Setting Up a Conference Call with an Outside Number

Guide to initiating a conference call with an external number.

Conference Call Management

Creating a Conference Call with a Held Call

Steps to create a conference call using an existing held call.

Setting Up a Conference Call with Another System Device

Steps to initiate a conference call with another internal device.

Network Conferences and Message Access

Setting Up a Network Conference

Information on how network conferences are hosted and managed by service providers.

Listening to Voicemail Messages

Instructions on how to access and listen to voicemail messages.

Viewing Directory Options

Steps to access and view local, base, or blacklist directories.

Directory Operations

Calling a Contact from the Directory

Methods to call a contact from a directory entry.

Searching the Directory

Steps to search for contacts within the directories.

Adding a New Directory Entry

Instructions for adding a new contact to the directory.

Editing an Existing Directory Entry

Steps to edit an existing contact entry in the directory.

Managing Call History

Deleting a Directory Entry

Steps to delete a specific contact entry from the directory.

Deleting All Directory Entries

Instructions to delete all entries from a selected directory.

Viewing the Call History List

Steps to access and view missed, received, and dialed calls.

Call History and Directory Integration

Calling an Entry from Call History

How to call a contact directly from a Call History entry.

Saving Call History Entries to Directory

Steps to save a Call History entry into a directory.

Deleting Call History Entries

How to delete individual or all entries from the Call History.

Using Speed Dial

Programming Speed Dial Numbers

Instructions for programming speed dial numbers for quick dialing.

Editing Speed Dial Entries

Steps to edit programmed speed dial entries.

Deleting Speed Dial Entries

Instructions for deleting programmed speed dial entries.

Deskset Configuration Settings

Setting Do Not Disturb (DND)

How to turn the Do Not Disturb (DND) feature on or off for accounts.

Configuring Call Forwarding

How to configure call forwarding settings (always, busy, no answer).

Call Blocking and Anonymous Dialing

Blocking Anonymous Calls

How to block incoming calls that do not display caller ID.

Dialing Anonymously

How to make outgoing calls anonymously by hiding caller ID.

Call Notifications and Status Viewing

Setting Missed Call Alerts

How to enable or disable alerts for missed calls.

Setting Call Waiting Alerts

How to enable or disable alerts for incoming calls during an active call.

Viewing Deskset Status Information

Steps to access the Status menu for network and software information.

Checking Phone Software Version

How to find the deskset's software version.

Deskset Personalization Settings

Setting the Deskset Language

How to change the deskset's display language.

Setting the Date and Time

How to set the deskset's date and time.

Renaming the Deskset

How to change the deskset's name from the default.

Configuring Programmable Keys

Programming Line Keys (L1-L4)

Steps to program the functions of the line keys (L1-L4).

Programming Hard Keys

Steps to program the functions of the hard keys.

Programmable Key Type Reference

Available Programmable Key Types

Descriptions of available key types for programming line and hard keys.

Line Key Status Indicators

Understanding Line Key LED Indicators

Explains the meaning of LED light activity on line keys for call status.

Deskset Display Settings

Adjusting Screen Contrast

How to change the contrast of text and graphics on the deskset LCD.

Configuring LCD Backlight

How to configure the deskset's LCD backlight settings.

Deskset Audio and Tone Settings

Setting Ringer Tone and Volume

How to set the ringer tone and adjust the ringer volume.

Setting Audio Mode (Speaker;Headset)

How to select speakerphone or headset as the default audio output.

Enabling or Disabling Low Battery Tone

How to enable or disable the low battery warning tone.

Deskset Tone and Registration Management

Turning Link Lost Tone On or Off

How to enable or disable the tone indicating a lost link to the base.

Turning Key Tones On or Off

How to enable or disable audible tones for key presses.

Registering or Deregistering Deskset

Refers to sections on registering and deregistering the deskset.

Accessing the Web User Interface (WebUI)

Using the WebUI for Configuration

Guide to accessing and using the Web User Interface for configuration.

Steps to Access the WebUI

Steps to find the deskset's IP address and log in to the WebUI.

System Status Overview

System Status Details

Information displayed on the System Status page, including general, account, and network details.

Deskset and Call Settings via WebUI

Deskset Status Information

Information on the Handset Status page showing registration status of cordless devices.

Configuring Call Settings via WebUI

How to configure call settings like DND and Call Forward via the WebUI.

Detailed Call Settings

General Call Settings (WebUI)

Settings for Anonymous Call Reject and Anonymous Call via WebUI.

Do Not Disturb Settings (WebUI)

Settings for enabling or disabling Do Not Disturb via WebUI.

Call Forward Settings (WebUI)

Settings for Call Forward Always, Busy, and No Answer via WebUI.

User Preferences via WebUI

Configuring WebUI Language

How to configure the WebUI language setting.

Base Directory Management

Overview of Base Directory Features

Overview of managing base directory entries, sorting, editing, and importing/exporting.

Adding Entries to the Base Directory

Adding a New Base Directory Entry via WebUI

Steps to add a new contact entry to the base directory via WebUI.

Editing and Importing Base Directory Data

Editing a Base Directory Entry via WebUI

Steps to edit an existing contact entry in the base directory via WebUI.

Importing Base Directory Files

Instructions for importing contact data files into the base directory.

Exporting Base Directory Data

Instructions for exporting contact data from the base directory.

Blacklist, Remote XML, and Security Settings

Managing the Blacklist

Overview of the Blacklist feature, similar to Base Directory.

Configuring Remote XML Directories

How to configure up to three server-hosted Remote XML directories.

Changing User Password (Security)

How to change the user password for the WebUI.

Troubleshooting Common Issues

Deskset Not Working (Black LCD)

Common issues like deskset not working or LCD being black.

Caller ID Not Functioning

Troubleshooting steps for when Caller ID is not functioning.

Deskset Registration Problems

Steps to resolve issues with deskset registration to the base station.

Advanced Troubleshooting and Specifications

Cannot Make External Calls

Troubleshooting steps for inability to make external calls.

Deskset Not Receiving Incoming Calls

Steps to resolve issues with not receiving incoming calls.

Deskset Not Found via Paging

Troubleshooting steps for when the deskset cannot be located via paging.

Poor Audio Quality Troubleshooting

Tips for resolving poor audio quality or speech cutting out.

Telephone Maintenance and Care

General Telephone Care

General advice on handling and caring for the telephone.

Water Exposure Precautions

Precautions regarding water exposure and handling wet devices.

Electrical Storm Safety

Safety advice during electrical storms.

Cleaning the Telephone

Instructions on how to clean the telephone safely.

Appendix: GNU General Public License

Snom M18 KLE Specifications

General IconGeneral
TypeDECT Cordless Phone
Range (Indoors)Up to 50 meters
Range (Outdoors)Up to 300 meters
Audio QualityHD audio
ConnectivityDECT
Supported ProtocolsSIP
LanguagesMultiple languages supported
Standby TimeUp to 150 hours
Headset Jack3.5 mm
DECT SecurityDECT Security
Supported CodecsG.722, G.726
Power over EthernetYes

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