Socket CHS Series 7 - Appendix J Troubleshooting; General Troubleshooting - All OS

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APPENDIX J
T
ROUBLESHOOTING
GENERAL TROUBLESHOOTING – ALL OS
SYMPTOM: When I try to scan, I aim the beam at the barcode, but no data appears on my screen, and the
beam eventually turns off.
POSSIBLE REASON
SOLUTION
The scanner is too close or too far from the
barcode, or at an incorrect angle
Practice scanning at different distances and angles so you get
accustomed to the most effective position.
The barcode is incorrectly formatted,
damaged or poorly printed.
Try scanning a barcode that is correctly formatted, printed clearly,
and in good condition.
The barcode symbology may be disabled or
not supported by the CHS.
Enable the symbology. If you are using the CHS in SPP mode,
use the symbology selector feature of SocketScan software. If
you are using the CHS in HID mode, please refer to the
SocketScan Advanced Programming Guide for instructions.
If you do not know the symbology of the barcode, and the CHS
works in SPP mode for your computer / device, you can use the
Scanner Settings utility to test scanning the barcode and
determine its symbology.
You don’t have an application open to scan
data into.
Open an application (e.g., a spreadsheet). Place the cursor where
you want to enter data. Try scanning again.
SYMPTOM
: My computer/device cannot find the CHS, and/or I get an error message saying that there are connection
problems.
POSSIBLE REASONS
SOLUTION
The computer/device is too far from the CHS.
Move the devices closer together, within a range of 10-15 m.
The CHS is not powered on.
Power on the CHS.
You are using the CHS in SPP mode and have
assigned another device as your default
Bluetooth serial device.
Remove any settings that assign another device as your default
Bluetooth serial device.
Your computer/device does not have
Bluetooth enabled and/or the Bluetooth
software is not running.
Enable Bluetooth on your computer/device and make sure the
Bluetooth software is running.
The CHS is already paired with another
computer/device.
Unpair the CHS. See Appendix F for instructions.
SYMPTOM
: The Bluetooth device search has found multiple CHS devices, and I don’t know which one to
choose.
POSSIBLE REASONS
SOLUTION
The CHS is not paired with a host system, and
there are multiple CHS devices in range.
Power off the CHS device(s) you do not want to connect to and res
Bluetooth device search.
Alternatively, If the CHS works in SPP mode with your
computer/device, you can use the SocketScan Scanner Settings
utility to change the scanner’s Bluetooth friendly name to
something you can easily recognize.