Sofarsolar SOFAR 10K - Scope of the Warranty; Limitation of Liability

All other purported costs including, but not limited to, compensation from any direct or
indirect Loss arising from the faulty or otherwise defective Product or other facilities of the
PV system, or loss of electrical power generated during the product downtime are NOT
covered by the SOFARSOLAR limited warranty.
a) The End user is in default under the General Terms and Conditions of other agreement
governing the purchase of the Product, or
b) Any damage or defect to the Product is caused any one (1) or more of the following
situations (the Dealers or Distributors are responsible and authorized by SOFARSOLAR for the
following investigation) :
i.Disassembly, attempted repair or modifications performed by any person not authorised by
SOFARSOLAR in writing, or serial number or seals have been removed. Product modifications,
design changes or part replacements without prior written approval of SOFARSOLAR;
ii.The End user or installer has failed, refused or otherwise neglected to comply with the
applicable safety regulations (IE, VDE standards or equivalent) governing the proper use of
the Product in force from time to time;
All rights reserved Shenzhen SOFARSOLAR Co ., Ltd.
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All rights reserved Shenzhen SOFARSOLAR Co ., Ltd.
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SOFAR 10K~20KTL
User manual
SOFAR 10K~20KTL
User manual
3.Scope of the Warranty
The warranty stipulated in these Terms and Conditions will not apply if SOFARSOLAR, in its sole discretion,
decides that any one (1) of the following occurs:
iii.The Product has been improperly stored and damaged by the dealer, distributor or the End
User;
iv.The fault or otherwise defect is damage sustained during transportation (including painting
scratch caused by movement inside packaging during shipping). A Claim for such transport
damage should be made directly to the shipping company/insurance company as soon as the
container/packaging is unloaded and such damage is identified;
v.The Product has been used and installed by an unauthorised or unlicensed installer who
fails, refuses, or otherwise neglects to strictly follow any applicable user manual, installation
guide and maintenance regulations supplied with the Product, including not ensuring
sufficient ventilation for the Product as described in SOFARSOLAR installation guide;
vi.Defects, faults, cosmetics or rendered non-functional damage caused by unforeseen
circumstances, or force majeure event including, but not limited to, any vandalism, violent or
stormy weather, lightning, flooding, power fluctuation, overvoltage, grid power surge, pests,
fire damage, wind damage, or exposure to erosion, sea coasts/saltwater or other aggressive
atmospheres or environmental conditions;
vii.Use of the Product in combination with any unauthorised products, equipment or
materials as per the user manual, installation guide and maintenance regulations supplied
with the Product;
viii.Combining the Product with any lead acid battery pack or any other lithium battery pack
that is not listed on any SOFARSOLAR’s battery compatibility list from time to time.
a) This limited warranty supersedes and otherwise replaces any different SOFARSOLAR
warranties and liabilities, whether oral, in writing, (non-obligatory) statutory, contractual, in
tort or otherwise, consisting of, without quandary, and where permitted by using relevant
law, any implied conditions, warranties or different phrases as regards exemplary quality or
fitness for purpose. However, this limited warranty shall neither exclude nor limit any of your
legal (statutory) rights provided under the relevant national laws and regulations.
b) Subject to clauses 4© and (d):
i. all warranties, descriptions, representations, guarantees or conditions, whether express
or implied by law, trade, custom or otherwise, and all specific conditions, even though such
conditions may be known to SOFARSOLAR, are, to the fullest extent, expressly excluded;
4.Limitation of Liability
ii. SOFARSOLAR is not liable for any delay or Loss arising from the supply of or failure to
supply the Product or comply with an order of the End User whether due to shortfall, defect,
incorrect delivery or otherwise for any reason whatsoever including breach of contract
(including fundamental breach), negligence, breach of duty as bailee, or the wilful act or
default of SOFARSOLAR.
c) These Terms and Conditions shall not exclude or limit the application of any provisions of
any statute including any implied condition or warranty the exclusion of which would
contravene any statute (including the ACL) or cause any part of this clause 4 to be illegal,
invalid, void or unenforceable.
d) If the exclusion of liability in clause 4(b) is reduced, void or not available, SOFARSOLAR’s
liability for any Claims arising out of these Terms and Conditions, including liability for breach
of these Terms and Conditions, in negligence or in tort or for any other common law or
statutory action, shall:
I. be limited to the extent the Loss the subject of the Claim was caused directly by
SOFARSOLAR;
ii. in all events, exclude Loss relating to any delay in supply of the Product and for any
Consequential Loss.
e) SOFARSOLAR guarantees the performance of the Product under the normal working
conditions within the standard warranty term and provide limited technical support if
applicable. However, SOFARSOLAR shall assume no liability for system malfunctions and any
incurred loss or damages whatsoever.
Please refer to SOFARSOLAR Energy Storage Warranty Terms and Conditions for further
information on SOFARSOLAR Energy Storage products.