SERVICE
Your Softub Spa has been designed to minimize service requirements. There
are no user serviceable parts in the motor unit.
DO NOT open the motor unit as this will void the warranty. If you have an
operational problem, carefully go through the steps outlined in the trouble
shooting section of this manual. If you are still having a problem, call your dealer.
TROUBLE SHOOTING
Problem: The tub is connected but nothing is working.
Cause: The tub may be wired incorrectly. The GFCI only works if the wiring is in
the proper orientation.
Solution: Consult an electrician to repair the circuit in question.
Problem: The control panel reads “IPS” or “IP5” and the tub won’t run.
Cause: The tub is connected to an “Insufficient Power Supply” and has
deliberately turned itself off.
Solution:
1.If there is a temporary brown-out or low-voltage situation from the power
company (ie. windstorm, thunderstorm, earthquake or other reason for power
irregularities) unplug the tub and wait for the power to be fully restored. Be
careful during extreme low temperatures to protect the unit from freezing.
2. If no large-scale power delivery problem is present, check the installation to
ensure that an extension cord is not being used. If one is, eliminate the
extension cord.
3. Ensure that the tub connection is good and has not been compromised.
4. Check for other appliances or equipment on the same circuit that may be
causing a drain on the supplied power. Either isolate the tub power supply by
connecting the other equipment to another circuit or connect the tub to a
different, isolated circuit.
Problem: The LED temperature display is flashing.
Cause: The water is too hot, or there is a fault in the Control System.
Solution:
1. Allow the water temperature to drop below 100º F/38º C.
2. If the display still flashes take the motor unit to your dealer.
Problem: Cannot activate the jets.
Cause: There is a voltage supply problem, or a mechanical problem in the
motor unit or GFCI.
Solution: Check that the LED temperature display on the control panel is on. If
the lights are on:
1. Press the JETS button, if the motor unit comes on, the water in the tub has
reached its set temperature.
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