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Grid Tied PV System with Battery Backup – User Manual
Version UM1142-PV-BT-v1.0 © solarcity 2019
component
Maintenance Period Remarks
Site
Verify cleanliness (accumulation of debris
around and/or under array)
Shading of array
Quarterly
Trim trees, if required
Solar panels
Verify cleanliness (accumulation of dust or
fungus, etc. on array)
Quarterly Clean, if necessary
Check for visual defects, including:
• Fractures
• Moisture penetration
• Browning/Discolouration
• Frame corrosion
Yearly
Panels with visual defects should
be further inspected by a solarcity
service agent for performance and
safety (this is done at no charge)
8. SYSTEM PERFORMANCE
solarcity will monitor the performance of the solar system and benchmark it against expected generation. If there are any
performance issues, solarcity will contact you to run through some troubleshooting checks.
In the unlikely event that you notice an issue with the system and have not yet been contacted by solarcity, please contact us on 0800
11 66 55 or systemissue@solarcity.co.nz
.
9. WARRANTY
Subject to the terms of the Limited Warranty in this clause 5, and the terms of clause 24 in your agreement, solarcity warrants that
during the Term the System will operate within the tolerance of 20% of the Expected Energy Production, subject to you complying with
your obligations under the Agreement and subject to a performance degradation of 0.8% per year (being the standard manufacturer
warranted performance degradation of such systems).
If after the Switch-On it becomes apparent that the annual energy yield of the system is 20% or more below the Expected Energy
Production for a period of at least six months, based on actual NIWA data, measured in kWh, then the parties will confer to agree on
appropriate enhancements to the System so as to produce an annual energy yield within the required tolerance of 20% of the Expected
Energy Production or (if enhancements are not agreed) on a reduction to the Expected Energy Production (with a proportionate
reduction in the quantum of the Monthly Payment).
solarcity undertakes to replace the battery when it reaches the manufacturer’s end of life criteria. (expected around Year 10), at no
extra cost to you.
solarcity undertakes to perform its obligations under this Agreement to the usual and reasonable professional standards within the
industry and prudent electric practices, complying with all statutory and regulatory requirements and professional codes relevant to
the work being undertaken.
During the Term, under normal use and conditions, the system will be free from defects or breakdown in materials or components. We
will repair or replace any defective part of the system within a reasonable period upon receipt of your advice, or if we identify via remote
monitoring that there is an issue to which this Limited Warranty applies. We may use new or reconditioned parts, or upgrade parts when
making repairs but, in any case, will ensure the system performs to the design specification at the time of the System Switch-On.
If we damage the Property or your belongings we will repair or pay for the damage we caused. Installing solar panels can incur minor
cosmetic blemishes while the workers affix the system. solarcity will make reasonable endeavours to minimise cosmetic damage to
your roof.
When we penetrate your roof during a System installation, we will warrant roof damage we cause due to roof penetrations. This roof
warranty will run the longer of one (1) year following the completion of the system installation, or the length of any existing installation
warranty or new homebuilder performance standard for your roof.
You can advise an issue under this limited warranty by writing (including by email) to solarcity at the address shown at the start of this
User Manual.
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