Solid State Cooling Systems ThermoCube - Warranty; Warranty Coverage; Excluded from Warranty; Returned Goods Procedure and Reporting Requirements

THERMOCUBE PAO CHILLER PART # 52-400-2G-1-PAO
SOLID STATE COOLING SYSTEMS, 167 MYERS CORNERS ROAD, WAPPINGERS FALLS, NY 12590 31
TELEPHONE: (845) 296-1300 FAX: (845) 296-1303 WEB: WWW.SSCOOLING.COM VERSION M9
WARRANTY _____________________________________________________________
This ThermoCube PAO chiller is covered under a two-year parts and labor warrant. The length of a
warranty is product-specific, depending on the type and planned usage of the product, but will be specified
in the quotation upon which a purchase order is made. Prototypes are not warranted, but will be
repaired/adjusted after original shipment until they meet the agreed-upon specifications.
Malfunctioning products should be returned to Solid State Cooling Systems by the method described below.
Solid State Cooling Systems will provide a Failure Analysis Report to the customer and will determine if
the problem is covered under the warranty.
Warranty Coverage:
Products with defects in components or manufacturing which are reported to Solid State Cooling
Systems before the end of the warranty period will be repaired or replaced at no cost (see below for reporting
requirements). The warranty period begins on the date the product was initially shipped from Solid State
Cooling System’s factory.
Excluded from Warranty:
Excluded from warranty is any damage caused to the product occurring during, but not limited to, such
events as shipment, installation, storage, or usage occurring during a situation specifically cautioned
against or noted in the product manual.
Specific situations, which invalidate the warranty, include (but are not limited to):
▪ Removing the serial number label.
▪ Any disassembly (partial or complete) of a heat exchanger, which includes removing the tape on
the sides, loosening or removing the bolts, or separating the heat sinks.
▪ Subjecting a heat exchanger to temperatures below the freezing point of the heat transfer fluid
contained inside the unit.
▪ Subjecting a heat exchanger to unfiltered water.
▪ Subjecting any product to temperature, voltage, current, or pressure (internal or external) greater
than that specified in the product manual.
▪ Employing pulse-width-modulated control at less than 1000 Hz.
▪ Operation of a power supply with a non-original enclosure or any replacement components. As
well as voiding the warranty, these actions will also void the CE Mark (Switchback 6600 CE
model power supply).
▪ Any actions prohibited in the "Caution" section of the product manual.
Returned Goods Procedure and Reporting Requirements
Before a failed product is returned to the factory, a Returned Materials Authorization (RMA) number must
be obtained from Customer Service at (845) 296-1300. The date the RMA is requested will be the reporting
date noted and relevant to the warranty. Products, which have received an RMA, must be received at Solid
State Cooling System’s factory within 30 days or the reporting date will be moved ahead 30 days and a
new 30-day waiting period will begin.