Lodestar Hardware
Manual
Document Ref: UM-8084-
Issue: A– Rev
© Sonardyne International Limited 201
8 Technical Support
8.1 Getting technical support
8.1.1 Sonardyne 24-hour Emergency Helpline
Tel: + 44 (0) 1252 877600
Sonardyne’s 24-
hour Emergency Helpline is answered at Blackbushe during
normal office hours, which are 08:30 to 17:30 UK time.
Outside these hours, the call is automatically transferred to a local agency that will
log the details of your emergency and alert the appropriate Sonardyne personnel.
Sonardyne’s aim is to make sure
that emergency requests are dealt with
immediately during office hours and are responded to within 30 minutes at all
other times.
Please note the helpline is for emergency use only. Do not use it for general
enquiries. General enquiries should be directed to local Sonardyne offices.
Alternatively, use one of the dedicated e-mail groups. Please note that e-mails are
answered only during normal office hours, which are 08:30 to 17:30 UK time.
All other Sonardyne products
A more effective response will be obtained when requesting technical support via
e-mail if the appropriate system and configuration files are attached to assist in
solving the problem.
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