A malfunction has occurred in the internal or external hard disk drive.
If you cannot solve the problem, try the following:
Format the external hard disk drive (*1).
Select [Special Mode] - [Clear Database], and then rescan the hard disk drive.
If the problem still persists, use another external hard disk drive or perform the Factory Reset
function on the HDD AUDIO PLAYER, referring to “Resetting to the factory default (Factory
Reset)” (*2).
*1
By formatting, all of the content stored on the external hard disk drive will be deleted.
*2
If you perform the Factory Reset function, all settings you have configured and all of the content
stored on the internal hard disk drive will be deleted. (Sample tracks saved on the internal hard disk
drive by default remain.)
[89] Dealing with problems/Inquiries
When a notification about a new version of the software
appears on the display
When a new version of the HDD AUDIO PLAYER software is available through the Network
Update function, the message [A new version of the software is available. Update the software
now? To update later, go to the "Settings" menu and select "Network Update". For details on
updates, see the Sony website.] is displayed. (The [Software Update Notification] function is set
to [On] by default to display this notification.)
The functions of the HDD AUDIO PLAYER can be updated to the latest version by performing
the Network Update function.
To update the software, select either [Now] or [Later].
If you have selected [Now]: Follow the instructions that appear on the screen to update the
software.
If you have selected [Later]: Select [Settings] - [Network Update] from the Home screen to
update the software.
[90] Dealing with problems/Inquiries
Customer support websites
Please access the following support websites for information on your HDD AUDIO PLAYER.
For customers in the USA:
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