47
US
C:\HT2020\AC\Data\UC2\5025229111\5025229111HTA9UC2\01GB-HTA9UC2\140TBS.fm
masterpage: Right
HT-A9
5-025-229-11(1)
Troubleshooting
If the speaker system does not work
properly, handle it in the following order.
Troubleshooting
1 Search for the cause and
solution of the issue by referring
to these Operating Instructions
or Help Guide.
The troubleshooting method is
listed in “Troubleshooting.”
For the functions that are not
mentioned in Operating
Instructions, refer to Help Guide.
• For customers in Americas
https://
rd1.sony.net/help/
ht/a9/h_uc/
• For customers in other countries/
regions
https://
rd1.sony.net/help/
ht/a9/h_zz/
2 Search for the cause and
solution of the issue on the Sony
support site.
Sony support site provides latest
support information and
Frequently Asked Questions.
• For customers in Americas
https://www.sony.com/am/
support
• For customers in Europe
https://www.sony.eu/support
• For customers in Asia-Pacific,
Oceania, Middle East, and Africa
https://www.sony-asia.com/
support
3 Reset the speaker system.
All the settings of the speaker
system return to their initial
status.
4 Should any problems persist,
consult your nearest Sony
dealer.
Be sure to bring your control box
and speakers, even if it seems as
though only one has a problem,
when you request to repair.
010COV.book Page 47 Wednesday, November 25, 2020 3:33 PM
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