ENGLISH - 16
7. Troubleshooting
There are a number of common issues that can affect the signal reception quality or the
operation of the Sphere Astrolink. The following sections address these issues and potential
solutions.
i.
Connection between the battery and controller.
Connection between the controller and the antenna. Make sure that the cable is plugged
into the correct port on the antenna.
Check if the power input cable has been damaged.
Check the battery polarities(+/-), check the yellow cable is not simply connected to + cable
ii.
iii.
A. No function when you power on the controller
Check again that all the cable connections have been made correctly.
C. Mechanical problems
i.
Try to power OFF/ON again or remove the power jack from the controller and then re-connect.
If the antenna does not move into desired position,
ii.
Try to power OFF/ON again or remove the power jack from the controller and then reconnect. If
problem persists, please contact your local distributor for assistance.
If the antenna makes a noise whilst remaining static,
iii.
If the system has been improperly wired, the system may not operate. Contact your local
dealer for assistance.
i.
ii.
B. Failed to lock to the selected satellite
Satellite signals can be blocked or degraded by buildings and trees.
Make sure there are no obstructions in a northerly direction, maybe move van slightly.
Select another satellite, VAST or FOXTEL both come from the same position but use different
parameters so changing the satellite will force the unit to search different parameters.
If this is first use make sure LNB arm is fitted up the correct way and that receiver cable is in the
"ANT" port on the rear of the Sphere V2 controller.
i.
D. Terrestrial antenna (Also known as local antenna)
We recommend that you retain your local antenna as there will be some locations where
there are trees blocking the satellite signal and there is no clear view of the sky but there is
adequate terrestrial TV signal available.
iii.
More information https://www.caravansplus.com.au
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