3A. Advanced Settings 17
Advanced Features
Troubleshooting
Problem: I Can’t Place a Call
1. Check the Power LED to make sure your device is
getting power.
2. Check the antenna to make sure it is tightly
connected.
3. Check the phone cord to make sure it is properly
connected.
4. Try connecting Sprint Phone Connect to a different
telephone.
5. If you perform all of the above steps and still can’t
make a call, contact Sprint Customer Service.
Problem: I Can’t Receive a Call
1. Check the Power LED to make sure your device is
getting power.
2. Check the antenna to make sure it is tightly
connected.
3. Check the phone’s handset to make sure it is
seated properly on the cradle.
4. If you perform all of the above steps and still can’t
receive a call, contact Sprint Customer Service.
Problem: Voicemail Indicator Does Not
Clear
1. If the message light stays on but you have no
messages waiting, call your number and leave a
voicemail.
2. Hang up, access your voicemail, and delete the
message you just left.
Problem: No Power
1. Make sure the power adapter is securely connected
to both the device and the electrical outlet.
2. Make sure the backup battery is properly installed
(see Battery Installation).
3. When using in battery-only mode, make sure the
backup battery is fully charged. To view the charge
level, check the device’s power LED (see LED
Indicator Lights).
4. Make sure the power switch is in the “On” position.
Problem: No Signal
Follow these steps if you don’t hear a dial tone through
the handset and the Signal LED is not lighted.
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