SAFEGUARD POWER SOLUTIONS
(www.safeguardpowersolutions.com) to register the UPS under “Product Registration”.
Once registered, the UPS’s serial number will activate its warranty starting date.
• If the unit has not been activated by any power outage for a long period of time, it is
recommended to unplug the UPS from the main power source to allow the unit to
operate on battery mode until battery depletes. Once battery depletes, plug the unit
back to main power source to allow battery recharge. This maintenance shall be done
every 6 months for the battery to maintain its optimum performance.
• It is recommended to periodically unplug the UPS from the main power source to check
the UPS’s normal operation. If any fault is detected, read the LED indicator and note
the chirping sequence, then report this information back to point of purchase or consult
with the manufacture.
• Though no necessary, but it is strongly recommended to install any 3
rd
party surge
protection on the wall outlet where HUGO is plugged in. This added protection will also
prevent any HUGO board burnouts when city power is unstable.
2. Troubleshooting
Scenario: The unit does not operate in battery mode.
Possible Cause and Solution:
• Flow sensor installed: If the flow sensor is installed, the UPS will ONLY
operate when it detects cold-water flow. Turn on any faucet and check the
operating status of the UPS. If problem persists, unplug the “temp.flow”
port in front of the UPS panel to bypass the flow sensing loop. Once
unplugged, if the UPS’s operation is normal under battery mode, then
contact point of purchase to replace the flow sensor. If problem persists,
call the manufacture at 855.484.6797.
• Battery low voltage: Charge up the battery for a full 24 hours. If problem
persists, replace the battery. Battery can be purchased off-the-shelf, 12V,
35Ah, sealed lead-acid battery.
• Output overload: Remove the appliance connected to the UPS, wait for 5
minutes. Double check the connected appliance is rated under 350W. Plug
the appliance back into the UPS. Turn on the UPS.
• Output short circuit: Contact point of purchase or the manufacture for
inverter replacement if under warranty.
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