Troubleshooting
13
Troubleshooting
Troubleshooting is not an exact science. Several factors may play a part in why your machine is not operating
correctly. The following symptoms are a general idea of what may be causing the malfunction and should not be
considered the complete answer to the situation that you have with your machine. Here are some of the
possible problems you may encounter and possible solutions to those problems.
Symptom Possible Cause
Hotplate will not heat No power to Unit
Defective Thermostat
Defective element
French plate will not heat No power to Unit
Failed 6-heat switch
Failed element
Griddle plate will not heat No power to Unit
Failed Thermostat
Failed element
TESTS
NOTICE: Service on this or any other Lang appliance must be
performed by qualified personnel only. Consult your
Lang Authorized Service Agent Directory. You can call
our toll free number 1-800-807-9054 or visit our website
WWW.STAR-MFG.COM for the service agent nearest you.
WARNING: BOTH HIGH AND LOW VOLTAGES ARE PRESENT
INSIDE THIS APPLIANCE WHEN THE UNIT IS
PLUGGED/WIRED INTO A LIVE RECEPTACLE. BEFORE
REPLACING ANY PARTS, DISCONNECT THE UNIT FROM
THE ELECTRIC POWER SUPPLY.
If an item on the list is followed by an asterisk (*), the work should be done by a
factory authorized service representative.
Possible Cause Test
Failed thermostat Verify calibration
Failed element
Remove the wires and check for continuity
across the element*
Failed 6-heat switch
Call factory or consult service manual for
proper tests
CAUTION
USE OF ANY REPLACEMENT PARTS OTHER THAN
THOSE SUPPLIED BY STAR OR THEIR AUTHORIZED
DISTRIBUTORS CAN CAUSE BODILY INJURY TO THE
OPERATOR AND DAMAGE TO THE EQUIPMENT AND
WILL VOID ALL WARRANTIES.
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