Moneris Go Appétit: Hardware Installation Guide 8
Troubleshooting printer issues
Refer to the table below for some troubleshooting steps in case you are having problems with your printer.
Printer is printing and the paper is feeding, but
printing is not visible on the paper.
The ribbon may be installed incorrectly in the
printer’s housing, or the section of the ribbon you are
using has dried out. Try the following steps to
resolve:
1. Power off the printer.
2. Open the lid of the printer where you insert the
paper roll, then open the front panel to expose
the ribbon.
3. Ensure the ribbon is situated correctly, with the
black portion of the ribbon on top and the red
portion on the bottom, and that the ribbon is
situated between the print head and the paper.
Refer to the image on page 10 for more
information on the interior of the printer.
4. (Optional) Turn the blue knob on the ribbon
cartridge clockwise to advance the ribbon.
5. Close up the front panel, then close up the lid.
6. Hold down the FEED button on the front of the
printer, and use the toggle switch to power it
back on again.
The printer will print two long receipts. If you see
printing on the paper, it is working.
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