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TROUBLESHOOTING
If you are having problems with your appliance, please use our troubleshooting guide below. If you
are unable to resolve the issue using this guide please ring our Customer Service Department on
0844 848 5861. Please have the model code and purchase information available.
Problem Cause Possible Solution
Washing machine won’t start Door is not closed properly Restart after the door is closed
Check if any clothes are stuck
Door can’t be opened The machine’s safety protection
design is working
Disconnect the power, restart
the appliance
Water leakage The connection between inlet
pipe or outlet hose is not tight
enough
Check and fasten water pipes
Clean up outlet hose
Detergent residues in the box Detergent is dampened or
agglomerated
Clean and wipe the detergent
box
Indicator or display does not
light up
Disconnect the power
PC board or harness has
connection problem
Check if the power is shut
down and the power plug is
connected correctly
Abnormal noise Check if the xing (bolts) have
been removed
Check it’s installed on a solid
and level oor
Door is not closed properly Restart after the door is closed. Check if any
clothes are stuck
Problem with injecting water during
washing
Check if the water pressure is too low.
Straighten the water pipe. Check if the inlet
valve lter is blocked
Overtime water draining Check if the drain hose is blocked
Water overow Restart the machine
Others Please try again rst, call up Customer Service
Department line if there are still issues
ERROR CODES
NOTE: After the check, activate the appliance. If the problem occurs or the display shows other
alarm codes again, contact the Customer Service Department.
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