STIEBEL ELTRON DCE 11/13 - Diagnostic Troubleshooting Lights

ENGLISH
www.stiebel-eltron.com DCE 11/13| DCE 11/13 RC| DCE 11/13 H | 29
INSTALLATION
Troubleshooting
Troubleshooting
Diagnostic traffic
light
Fault Cause Remedy
No LED illuminates No hot water.
The fuse/MCB in the fuse box has blown/re-
sponded.
Check the fuse/MCB in your fuse box/distribution
panel.
The PCB is faulty. Replace the appliance.
Green LED flashing
The appliance does not start. The shower head / aerators are scaled up. Descale or if necessary replace the shower
head/ aerators.
The DHW flow rate is too low. The strainer in the appliance is dirty. Clean the strainer.
No warm water when flow rate is higher
than starting flow rate.
Flow sensor DFE is faulty. Replace the appliance.
Flashing green LED,
flashing yellow LED
The set temperature is not achieved. The appliance is at its output limit. Reduce the flow rate. Install the flow limiter.
Check the flow limiter.
(not in all cases) The set temperature is not achieved. One phase down. Check the fuse/MCB in your fuse box/distribution
panel.
Green LED flashing,
yellow LED perma-
nently on
The set temperature is not achieved.
The set value transducer or the connecting cable
is faulty. The connecting cable is not plugged in.
Plug in the connecting cable; replace the set
value transducer if required.
Anti-scalding protection is activated. Deactivate the anti-scalding protection.
No warm water when flow rate is higher
than starting flow rate.
The heating system is faulty. Check the resistance of the heating system and
replace the appliance if required.
The PCB is faulty. Replace the appliance.
Set temperature is not achieved. The outlet detector is faulty. Check the connection and replace the outlet de-
tector if required.
Green LED flashing,
red LED flashing fast
No hot water. The appliance is scaled up. Replace the appliance.
The appliance does not respond to the
wireless remote control; "Con" appears
on the display of the wireless remote
control.
The wireless remote control is not registered. Register the wireless remote control (see
chapter „Installation / Troubleshooting / Re-
gistering / deregistering the wireless remote
control“.
The connecting cable of the wireless remote
control is not plugged in.
Plug in the connecting cable (see chapter "In-
stallation / Troubleshooting").
Green LED flashing,
red LED permanently
on
No hot water.
The safety switch has tripped. Remove the cause of the fault.
Protect the heating system against overheating
by opening a draw-off valve downstream of the
appliance for one minute. This cools down the
heating system. Activate the safety switch by
pressing the pushbutton on the safety switch
(see also chapter "Installation/ Commission-
ing").
Fault in the electronic safety equipment. Replace the appliance.
The inlet sensor or the connecting cable is
faulty.
Check the connection and replace the inlet sen-
sor if required.
There is a short circuit in the outlet sensor or the
connecting cable.
Check the connection and replace the outlet sen-
sor if required.
The PCB is faulty. Replace the appliance.
Required temperature > 55 °C is not
reached.
The cold water inlet temperature exceeds 55°C. Reduce the cold water inlet temperature to the
appliance.
The heater switches off. The air detector senses air in the water. Heating
output cuts out temporarily.
The appliance restarts after one minute.
Indication options for LED diagnostic traffic light
13kW
11kW
D0000043418
Indication options for diagnostic traffic light (LED)
Red Illuminates in the event of a fault
Yellow Illuminates during heating operation
Green Flashing: Appliance is supplied with
mains power